Error signals & troubleshooting

27
Jan

Why is my finger not recognized?

Make sure that you have placed your finger correctly. In some cases, the state of the finger itself can lead to lack of recognition. The fingerprint scanner only works correctly and reliably with the papillary lines of the front phalanx. If your finger is very dry, wet, or cold, these papillary lines cannot be detected sufficiently. If your finger is very

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27
Jan

Why is my finger too wet?

The fingerprint scanner only works correctly and reliably with the papillary lines of the front phalanx. If your finger or the sensor is too wet, these papillary lines cannot be detected sufficiently. Try the following: Dry your finger. Dry the sensor of the fingerprint scanner with a non-abrasive cloth.

27
Jan

Why is my finger too dry or too cold?

The fingerprint scanner only works correctly and reliably with the papillary lines of the front phalanx. In the case of very dry or cold fingers, these papillary lines cannot be detected sufficiently. Try the following: You can warm a cold finger by rubbing it. If your hands are dry, it often helps to run your finger over your forehead. If

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27
Jan

Why can I not store a certain finger?

The correct use of the fingerprint scanner is necessary to store fingers. Each person will have fingers that are more or less suitable. Due to its size, the little finger is usually not ideal. Larger grazes and injuries can also cause problems. Some people have finger grooves that are too flat for genetic reasons or due to abrasion. These fingers

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27
Jan

Why is my ‘ekey uno’ not displayed in the WLAN settings?

To start with, rule out the most common causes of this problem: The app mode on the ‘ekey uno’ is not activated. The ‘ekey uno’ is outside the range of the WLAN signal. The ‘ekey uno’ has been integrated into the home network. If the ‘ekey uno’ is still not displayed in the WLAN settings, you have the option of resetting the network settings on the ‘ekey uno’. How do I

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27
Jan

The connection between the mobile device and the ‘ekey uno’ is constantly being interrupted.

Ensure that you have activated the WLAN connection in the settings for your mobile device and that you are connected to the ekey device. Make sure that you are within the range of the device. Make sure that the rechargeable battery for your ekey device is charged. Make sure that the setting for automatically toggling to mobile data is deactivated (name varies

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27
Jan

Why is my network not secure enough?

This problem only occurs when you have connected the ‘ekey uno’ to your home network, but the encryption method used does not provide sufficient security (<WPA2-PSK). To resolve this error, use WPA2-PSK as your encryption method, or connect the ‘ekey uno’ directly with your mobile device.

27
Jan

The ‘ekey uno’ has been found but it is not possible to connect to the fingerprint scanner.

If it is not possible to connect to the fingerprint scanner, there could be a connection problem between your mobile device and the fingerprint scanner. To start with, rule out the most common causes of this problem: The ‘ekey uno’ has a weak WLAN signal The WLAN password was entered incorrectly Your mobile device is not supported (support from iOS 11.0, Android

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27
Jan

Why is the ‘ekey uno’ so hot?

The surface of the ‘ekey uno’ can heat up considerably in the sunlight. Try to mount it in a location that is as sheltered as possible.

27
Jan

What do the various LED signals mean?

The ‘ekey uno’ can display different operation modes and errors with its 4 LEDs. Different light colors, configurations, and types are used for this. Initial activation Flashing blue Connect with mobile device If the upper left LED segment is flashing blue, the ‘ekey uno fingerprint scanner’ is ready to be connected with a mobile device during the initial activation process. Illuminated/flashing blue Connected with

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