Error signals & troubleshooting

27
Jan

What do the various LED signals mean?

The ‘ekey uno’ can display different operation modes and errors with its 4 LEDs. Different light colors, configurations, and types are used for this. Initial activation Flashing blue Connect with mobile device If the upper left LED segment is flashing blue, the ‘ekey uno fingerprint scanner’ is ready to be connected with a mobile device during the initial activation process. Illuminated/flashing blue Connected with

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27
Jan

Why is my ‘ekey uno’ not responding when I place a finger on the sensor?

First of all, check the following: Is the rechargeable battery charged and operational, or is the power supply properly connected? Is the sensor surface clean? Have you placed your finger correctly? Have you touched the activation sensor? Is your finger recognizable to the sensor? If these requirements are fulfilled, and your ‘ekey uno’ still does not respond, contact our support team at https://www.ekey.net/en/tickets.