Frequently asked questions

27
Jan

How do I connect my ‘ekey uno’ to a mobile device?

To connect your ‘ekey uno’ to a mobile device, follow the steps below: Make sure that your ‘ekey uno’ has been installed correctly. Download the ‘ekey uno app’ from the App Store or Google Play (keyword: “ekey”). Launch the app mode on the ‘ekey uno’: Open the WLAN settings on your mobile device. Connect it to the ‘ekey uno’ directly or via your home network.* Launch the ‘ekey

Read more

27
Jan

How do I activate the ekey system using an Android operating system?

ekey uno fingerprint with eqiva ekey uno fingerprint with Nuki

27
Jan

How do I activate the ekey system using an iOS operating system?

ekey uno fingerprint with eqiva ekey uno fingerprint with Nuki

27
Jan

How do I reset the ‘ekey uno’ to the default settings?

When you reset the ‘ekey uno’ to the default settings, all authorizations are permanently deleted and the system settings are reset to their defaults. Your ‘ekey uno’ will then revert to the condition in which it was delivered to you. You can reset the ‘ekey uno’ to the default settings in two different ways. With the ‘ekey uno app’ Connect your mobile device to the ‘ekey uno’ via

Read more

27
Jan

How do I use the fingerprint scanner correctly?

Incorrect operation will impair the function of the finger scanner. Hold your finger straight and place it centrally in the finger recess. Do not twist the finger. Place the joint of the front phalanx directly onto the sensor. Place your finger flat onto the finger recess in order to ensure contact with the activation sensor. The index, middle, and ring fingers

Read more

27
Jan

Why is my ‘ekey uno’ not displayed in the WLAN settings?

To start with, rule out the most common causes of this problem: The app mode on the ‘ekey uno’ is not activated. The ‘ekey uno’ is outside the range of the WLAN signal. The ‘ekey uno’ has been integrated into the home network. If the ‘ekey uno’ is still not displayed in the WLAN settings, you have the option of resetting the network settings on the ‘ekey uno’. How do I

Read more

27
Jan

The connection between the mobile device and the ‘ekey uno’ is constantly being interrupted.

Ensure that you have activated the WLAN connection in the settings for your mobile device and that you are connected to the ekey device. Make sure that you are within the range of the device. Make sure that the rechargeable battery for your ekey device is charged. Make sure that the setting for automatically toggling to mobile data is deactivated (name varies

Read more

27
Jan

The ‘ekey uno’ has been found but it is not possible to connect to the fingerprint scanner.

If it is not possible to connect to the fingerprint scanner, there could be a connection problem between your mobile device and the fingerprint scanner. To start with, rule out the most common causes of this problem: The ‘ekey uno’ has a weak WLAN signal The WLAN password was entered incorrectly Your mobile device is not supported (support from iOS 11.0, Android

Read more

27
Jan

How can I update the ‘ekey uno’ firmware?

You can update the ‘ekey uno’ via your mobile device. How do I connect my ‘ekey uno’ to a mobile device? You can also find the update info in the ‘ekey uno app’ under “Settings”. Android: iOS:

27
Jan

What do the various LED signals mean?

The ‘ekey uno’ can display different operation modes and errors with its 4 LEDs. Different light colors, configurations, and types are used for this. Initial activation Flashing blue Connect with mobile device If the upper left LED segment is flashing blue, the ‘ekey uno fingerprint scanner’ is ready to be connected with a mobile device during the initial activation process. Illuminated/flashing blue Connected with

Read more