To start with, rule out the most common causes of this problem: The app mode on the ‘ekey uno’ is not activated. The ‘ekey uno’ is outside the range of the WLAN signal. The ‘ekey uno’ has been integrated into the home network. If the ‘ekey uno’ is still not displayed in the WLAN settings, you have the option of resetting the network settings on the ‘ekey uno’. How do I
Ensure that you have activated the WLAN connection in the settings for your mobile device and that you are connected to the ekey device. Make sure that you are within the range of the device. Make sure that the rechargeable battery for your ekey device is charged. Make sure that the setting for automatically toggling to mobile data is deactivated (name varies
This problem only occurs when you have connected the ‘ekey uno’ to your home network, but the encryption method used does not provide sufficient security (<WPA2-PSK). To resolve this error, use WPA2-PSK as your encryption method, or connect the ‘ekey uno’ directly with your mobile device.
The ‘ekey uno app’ checks the security of your mobile device automatically in the background. If it is not secure enough, “Log in automatically.” cannot be activated. You can increase the security of your mobile device by setting a code to unlock your home screen, for example.