Incorrect operation will impair the function of the finger scanner. Hold your finger straight and place it centrally in the finger recess. Do not twist the finger. Place the joint of the front phalanx directly onto the sensor. Place your finger flat onto the finger recess in order to ensure contact with the activation sensor. The index, middle, and ring fingers
The fingerprint scanner only works correctly and reliably with the papillary lines of the front phalanx. If your finger or the sensor is too wet, these papillary lines cannot be detected sufficiently. Try the following: Dry your finger. Dry the sensor of the fingerprint scanner with a non-abrasive cloth.
The fingerprint scanner only works correctly and reliably with the papillary lines of the front phalanx. In the case of very dry or cold fingers, these papillary lines cannot be detected sufficiently. Try the following: You can warm a cold finger by rubbing it. If your hands are dry, it often helps to run your finger over your forehead. If
The correct use of the fingerprint scanner is necessary to store fingers. Each person will have fingers that are more or less suitable. Due to its size, the little finger is usually not ideal. Larger grazes and injuries can also cause problems. Some people have finger grooves that are too flat for genetic reasons or due to abrasion. These fingers
First of all, check the following: Is the rechargeable battery charged and operational, or is the power supply properly connected? Is the sensor surface clean? Have you placed your finger correctly? Have you touched the activation sensor? Is your finger recognizable to the sensor? If these requirements are fulfilled, and your ‘ekey uno’ still does not respond, contact our support team at https://www.ekey.net/en/tickets.