{"id":2005,"date":"2022-01-24T16:14:02","date_gmt":"2022-01-24T15:14:02","guid":{"rendered":"https:\/\/www.ekey-uno.net\/faq-schnelle-hilfe-auf-ihre-frage\/"},"modified":"2022-06-09T08:54:57","modified_gmt":"2022-06-09T06:54:57","slug":"faq-find-the-right-answer-to-your-question-quickly","status":"publish","type":"page","link":"https:\/\/www.ekey-uno.net\/en\/faq-find-the-right-answer-to-your-question-quickly\/","title":{"rendered":"FAQ \u2013 Find the right answer to your question quickly"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1435.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><div data-post-id=\"6242\" class=\"insert-page insert-page-6242 \"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:left center;--awb-border-sizes-top:0;--awb-border-sizes-bottom:0;--awb-border-sizes-left:0;--awb-border-sizes-right:0;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-padding-right:80px;--awb-padding-bottom:60px;--awb-padding-left:50px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-color:var(--awb-color5);--awb-background-image:url(&quot;https:\/\/www.ekey-uno.net\/wp-content\/uploads\/ekey_uno_fingerprint_banner_5-scaled-1.png&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-align-content-center fusion-flex-justify-content-space-around fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-bg-size:cover;--awb-width-large:50%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-image-element fusion-image-align-center in-legacy-container\" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"320\" height=\"286\" alt=\"ekey uno Fingerprint in wei\u00df und schwarz\" title=\"ekey_uno_white_black_banner\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/ekey_uno_white_black_banner.png\" class=\"img-responsive wp-image-683\"\/><\/span><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#ffffff;--awb-font-size:45px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"font-family:&quot;Montserrat&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;\">Open your front door with just your finger!<\/h3><\/div><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"--awb-font-size:25px;--awb-text-transform:none;--awb-text-color:#ffffff;--awb-margin-bottom:0px;--awb-text-font-family:&quot;Montserrat&quot;;--awb-text-font-style:normal;--awb-text-font-weight:200;\"><p><em>ekey uno rechargeable fingerprint scanner, wireless<\/em><\/p>\n<\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-font-size:25px;--awb-text-transform:none;--awb-text-color:#ffffff;--awb-margin-top:0px;--awb-text-font-family:&quot;Montserrat&quot;;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><p>\u2713 Never misplace your keys again<\/p>\n<\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-align-content-center fusion-flex-justify-content-space-around fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div ><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-1 fusion-button-span-yes fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color4);--button_border_color:#ffffff;--button_accent_hover_color:#ffffff;--button_border_hover_color:#ffffff;--button_border_width-top:1px;--button_border_width-right:1px;--button_border_width-bottom:1px;--button_border_width-left:1px;--button_gradient_top_color:var(--awb-color1);--button_gradient_bottom_color:var(--awb-color1);--button_gradient_top_color_hover:rgba(255,255,255,0);--button_gradient_bottom_color_hover:rgba(255,255,255,0);\" target=\"_self\" href=\"https:\/\/www.ekey.net\/shop\/en\/ekey-uno-fingerprint-t%C3%BCr%C3%B6ffner-kompletteset-eqiva-nuki.html\"><i class=\"fa-shopping-cart fas awb-button__icon awb-button__icon--default button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Order now<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1435.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top:50px;--awb-margin-bottom:50px;\"><h1 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\">Answers to the most frequently asked questions<\/h1><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\" style=\"--awb-text-transform:none;\"><div class=\"asl_w_container asl_w_container_1\" data-id=\"1\" data-instance=\"1\">\n\t<div id='ajaxsearchlite1'\n\t\tdata-id=\"1\"\n\t\tdata-instance=\"1\"\n\t\tclass=\"asl_w asl_m asl_m_1 asl_m_1_1\">\n\t\t<div class=\"probox\">\n\n\t\n\t<div class='prosettings' style='display:none;' data-opened=0>\n\t\t\t\t<div class='innericon'>\n\t\t\t<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" width=\"22\" height=\"22\" viewBox=\"0 0 512 512\" enable-background=\"new 0 0 512 512\" xml:space=\"preserve\">\n\t\t\t\t\t<polygon transform = \"rotate(90 256 256)\" points=\"142.332,104.886 197.48,50 402.5,256 197.48,462 142.332,407.113 292.727,256 \"\/>\n\t\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\t\n\t<div class='proinput'>\n\t\t<form role=\"search\" action='#' autocomplete=\"off\"\n\t\t\t\taria-label=\"Search form\">\n\t\t\t<input aria-label=\"Search input\"\n\t\t\t\t\ttype='search' class='orig'\n\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\tname='phrase'\n\t\t\t\t\tplaceholder='Sie haben eine Frage?'\n\t\t\t\t\tvalue=''\n\t\t\t\t\tautocomplete=\"off\"\/>\n\t\t\t<input aria-label=\"Search autocomplete input\"\n\t\t\t\t\ttype='text'\n\t\t\t\t\tclass='autocomplete'\n\t\t\t\t\ttabindex=\"-1\"\n\t\t\t\t\tname='phrase'\n\t\t\t\t\tvalue=''\n\t\t\t\t\tautocomplete=\"off\" disabled\/>\n\t\t\t<input type='submit' value=\"Start search\" style='width:0; height: 0; visibility: hidden;'>\n\t\t<\/form>\n\t<\/div>\n\n\t\n\t\n\t<button class='promagnifier' tabindex=\"0\" aria-label=\"Search magnifier button\">\n\t\t\t\t<span class='innericon' style=\"display:block;\">\n\t\t\t<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\" width=\"22\" height=\"22\" viewBox=\"0 0 512 512\" enable-background=\"new 0 0 512 512\" xml:space=\"preserve\">\n\t\t\t\t\t<path d=\"M460.355,421.59L353.844,315.078c20.041-27.553,31.885-61.437,31.885-98.037\n\t\t\t\t\t\tC385.729,124.934,310.793,50,218.686,50C126.58,50,51.645,124.934,51.645,217.041c0,92.106,74.936,167.041,167.041,167.041\n\t\t\t\t\t\tc34.912,0,67.352-10.773,94.184-29.158L419.945,462L460.355,421.59z M100.631,217.041c0-65.096,52.959-118.056,118.055-118.056\n\t\t\t\t\t\tc65.098,0,118.057,52.959,118.057,118.056c0,65.096-52.959,118.056-118.057,118.056C153.59,335.097,100.631,282.137,100.631,217.041\n\t\t\t\t\t\tz\"\/>\n\t\t\t\t<\/svg>\n\t\t<\/span>\n\t<\/button>\n\n\t\n\t\n\t<div class='proloading'>\n\n\t\t<div class=\"asl_loader\"><div class=\"asl_loader-inner asl_simple-circle\"><\/div><\/div>\n\n\t\t\t<\/div>\n\n\t\t\t<div class='proclose'>\n\t\t\t<svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\"\n\t\t\t\ty=\"0px\"\n\t\t\t\twidth=\"12\" height=\"12\" viewBox=\"0 0 512 512\" enable-background=\"new 0 0 512 512\"\n\t\t\t\txml:space=\"preserve\">\n\t\t\t\t<polygon points=\"438.393,374.595 319.757,255.977 438.378,137.348 374.595,73.607 255.995,192.225 137.375,73.622 73.607,137.352 192.246,255.983 73.622,374.625 137.352,438.393 256.002,319.734 374.652,438.378 \"\/>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\n\t\n<\/div>\t<\/div>\n\t<div class='asl_data_container' style=\"display:none !important;\">\n\t\t<div class=\"asl_init_data wpdreams_asl_data_ct\"\n\tstyle=\"display:none !important;\"\n\tid=\"asl_init_id_1\"\n\tdata-asl-id=\"1\"\n\tdata-asl-instance=\"1\"\n\tdata-settings=\"{&quot;homeurl&quot;:&quot;https:\\\/\\\/www.ekey-uno.net\\\/en\\\/&quot;,&quot;resultstype&quot;:&quot;vertical&quot;,&quot;resultsposition&quot;:&quot;hover&quot;,&quot;itemscount&quot;:4,&quot;charcount&quot;:0,&quot;minWordLength&quot;:2,&quot;highlight&quot;:false,&quot;highlightWholewords&quot;:true,&quot;singleHighlight&quot;:false,&quot;scrollToResults&quot;:{&quot;enabled&quot;:false,&quot;offset&quot;:0},&quot;resultareaclickable&quot;:1,&quot;autocomplete&quot;:{&quot;enabled&quot;:false,&quot;lang&quot;:&quot;en&quot;,&quot;trigger_charcount&quot;:0},&quot;mobile&quot;:{&quot;menu_selector&quot;:&quot;#menu-toggle&quot;},&quot;trigger&quot;:{&quot;click&quot;:&quot;results_page&quot;,&quot;click_location&quot;:&quot;same&quot;,&quot;update_href&quot;:false,&quot;return&quot;:&quot;results_page&quot;,&quot;return_location&quot;:&quot;same&quot;,&quot;facet&quot;:true,&quot;type&quot;:true,&quot;redirect_url&quot;:&quot;?s={phrase}&quot;,&quot;delay&quot;:300},&quot;animations&quot;:{&quot;pc&quot;:{&quot;settings&quot;:{&quot;anim&quot;:&quot;fadedrop&quot;,&quot;dur&quot;:300},&quot;results&quot;:{&quot;anim&quot;:&quot;fadedrop&quot;,&quot;dur&quot;:300},&quot;items&quot;:&quot;voidanim&quot;},&quot;mob&quot;:{&quot;settings&quot;:{&quot;anim&quot;:&quot;fadedrop&quot;,&quot;dur&quot;:300},&quot;results&quot;:{&quot;anim&quot;:&quot;fadedrop&quot;,&quot;dur&quot;:300},&quot;items&quot;:&quot;voidanim&quot;}},&quot;autop&quot;:{&quot;state&quot;:true,&quot;phrase&quot;:&quot;&quot;,&quot;count&quot;:&quot;1&quot;},&quot;resPage&quot;:{&quot;useAjax&quot;:false,&quot;selector&quot;:&quot;#main&quot;,&quot;trigger_type&quot;:true,&quot;trigger_facet&quot;:true,&quot;trigger_magnifier&quot;:false,&quot;trigger_return&quot;:false},&quot;resultsSnapTo&quot;:&quot;left&quot;,&quot;results&quot;:{&quot;width&quot;:&quot;auto&quot;,&quot;width_tablet&quot;:&quot;auto&quot;,&quot;width_phone&quot;:&quot;auto&quot;},&quot;settingsimagepos&quot;:&quot;right&quot;,&quot;closeOnDocClick&quot;:true,&quot;overridewpdefault&quot;:false,&quot;override_method&quot;:&quot;get&quot;}\"><\/div>\n\t<div id=\"asl_hidden_data\">\n\t\t<svg style=\"position:absolute\" height=\"0\" width=\"0\">\n\t\t\t<filter id=\"aslblur\">\n\t\t\t\t<feGaussianBlur in=\"SourceGraphic\" stdDeviation=\"4\"\/>\n\t\t\t<\/filter>\n\t\t<\/svg>\n\t\t<svg style=\"position:absolute\" height=\"0\" width=\"0\">\n\t\t\t<filter id=\"no_aslblur\"><\/filter>\n\t\t<\/svg>\n\t<\/div>\n\t<\/div>\n\n\t<div id='ajaxsearchliteres1'\n\tclass='vertical wpdreams_asl_results asl_w asl_r asl_r_1 asl_r_1_1'>\n\n\t\n\t<div class=\"results\">\n\n\t\t\n\t\t<div class=\"resdrg\">\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n\n\t\n\t\n<\/div>\n\n\t<div id='__original__ajaxsearchlitesettings1'\n\t\tdata-id=\"1\"\n\t\tclass=\"searchsettings wpdreams_asl_settings asl_w asl_s asl_s_1\">\n\t\t<form name='options'\n\t\taria-label=\"Search settings form\"\n\t\tautocomplete = 'off'>\n\n\t\n\t\n\t<input type=\"hidden\" name=\"filters_changed\" style=\"display:none;\" value=\"0\">\n\t<input type=\"hidden\" name=\"filters_initial\" style=\"display:none;\" value=\"1\">\n\n\t<div class=\"asl_option_inner hiddend\">\n\t\t<input type='hidden' name='qtranslate_lang' id='qtranslate_lang'\n\t\t\t\tvalue='0'\/>\n\t<\/div>\n\n\t\t\t<div class=\"asl_option_inner hiddend\">\n\t\t\t<input type='hidden' name='wpml_lang'\n\t\t\t\t\tvalue='en'\/>\n\t\t<\/div>\n\t\n\t\n\t<fieldset class=\"asl_sett_scroll\">\n\t\t<legend style=\"display: none;\">Generic selectors<\/legend>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"exact\"\n\t\t\t\t\t\taria-label=\"Exact matches only\"\n\t\t\t\t\t\tname=\"asl_gen[]\" \/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tExact matches only\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"title\"\n\t\t\t\t\t\taria-label=\"Search in title\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tSearch in title\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option\" tabindex=\"0\">\n\t\t\t<div class=\"asl_option_inner\">\n\t\t\t\t<input type=\"checkbox\" value=\"content\"\n\t\t\t\t\t\taria-label=\"Search in content\"\n\t\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"asl_option_label\">\n\t\t\t\tSearch in content\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"asl_option_inner hiddend\">\n\t\t\t<input type=\"checkbox\" value=\"excerpt\"\n\t\t\t\t\taria-label=\"Search in excerpt\"\n\t\t\t\t\tname=\"asl_gen[]\"  checked=\"checked\"\/>\n\t\t\t<div class=\"asl_option_checkbox\"><\/div>\n\t\t<\/div>\n\t<\/fieldset>\n\t<fieldset class=\"asl_sett_scroll\">\n\t\t<legend style=\"display: none;\">Post Type Selectors<\/legend>\n\t\t\t\t\t<div class=\"asl_option_inner hiddend\">\n\t\t\t\t<input type=\"checkbox\" value=\"ekey-faq\"\n\t\t\t\t\t\taria-label=\"Hidden option, ignore please\"\n\t\t\t\t\t\tname=\"customset[]\" checked=\"checked\"\/>\n\t\t\t<\/div>\n\t\t\t\t<\/fieldset>\n\t<\/form>\n\t<\/div>\n<\/div>\n\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-tabs fusion-tabs-1 clean nav-not-justified horizontal-tabs icon-position-left mobile-mode-accordion\" style=\"--awb-title-border-radius-top-left:0px;--awb-title-border-radius-top-right:0px;--awb-title-border-radius-bottom-right:0px;--awb-title-border-radius-bottom-left:0px;--awb-inactive-color:var(--awb-color2);--awb-background-color:var(--awb-color1);--awb-border-color:var(--awb-color3);--awb-active-border-color:var(--awb-color5);\"><div class=\"nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-e585bcde8df2889a6d3\" aria-selected=\"true\" id=\"fusion-tab-frequentlyaskedquestions\" href=\"#tab-e585bcde8df2889a6d3\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-question-circle fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Frequently asked questions<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-6d32b636d527b9d8749\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-generalquestions\" href=\"#tab-6d32b636d527b9d8749\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-info-circle fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>General questions<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-074073988afabb46215\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-usingtheekeyuno\" href=\"#tab-074073988afabb46215\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-fingerprint fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Using the ekey uno<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-3fbe9b8e8534aaf97d9\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-gettingstarted\" href=\"#tab-3fbe9b8e8534aaf97d9\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-rocket fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Getting started<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-c7871cf99624f7927c4\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-nukismartlock\" href=\"#tab-c7871cf99624f7927c4\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-square fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Nuki Smart Lock<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-dfe899344d3f8b1348c\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-eqivasmartlock\" href=\"#tab-dfe899344d3f8b1348c\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-square fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>eqiva Smart Lock<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-0c1f1eb686e9f213684\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-ekeyunoapp\" href=\"#tab-0c1f1eb686e9f213684\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-mobile-alt fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>ekey uno App<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-340c7f6b36597281cfb\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-installation&amp;mounting\" href=\"#tab-340c7f6b36597281cfb\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-cogs fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Installation &amp; mounting<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-b85f7336dd3bc386c29\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-errorsignals&amp;troubleshooting\" href=\"#tab-b85f7336dd3bc386c29\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-times-circle fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Error signals &amp; troubleshooting<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-bab8465b23ee22ba102\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-maintenance\" href=\"#tab-bab8465b23ee22ba102\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-history fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Maintenance<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-6378e3a7c090b57fec8\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-update\" href=\"#tab-6378e3a7c090b57fec8\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-sync fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Update<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-4d0672fbcc6b23580d0\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-battery\" href=\"#tab-4d0672fbcc6b23580d0\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-battery-half fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Battery<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-e585bcde8df2889a6d3\" aria-selected=\"true\" id=\"mobile-fusion-tab-frequentlyaskedquestions\" href=\"#tab-e585bcde8df2889a6d3\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-question-circle fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Frequently asked questions<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-frequentlyaskedquestions\" id=\"tab-e585bcde8df2889a6d3\">\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Why can\u2019t I connect to the \u2018ekey uno\u2019 using the \u201cStart\u201d button?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/why-cant-i-connect-to-the-ekey-uno-using-the-start-button\/\" target =\"_blank\">Link<\/a><\/p>\n\n<p><p>The \u201cStart\u201d button is displayed if you have already started up an \u2018ekey uno\u2019 with the \u2018ekey uno app\u2019. The registration is carried out automatically via the \u201cStart\u201d button.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-3321\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/Hallo-1-300x300-1.png\" alt=\"\" width=\"300\" height=\"300\" \/><\/p>\n<p>If you have reset the device, delete the \u2018ekey uno\u2019 in your app and perform the activation again.\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-delete-an-ekey-device-from-the-device-overview\/\">How do I delete an ekey device from the device overview?<\/a><\/p>\n<ol>\n<li><img decoding=\"async\" class=\"alignnone size-full wp-image-3325\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/Sind_Sie_sicher-300x300-1.png\" alt=\"\" width=\"300\" height=\"300\" \/>2.<img decoding=\"async\" class=\"alignnone size-full wp-image-3329\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/Willkommen-300x300-1.png\" alt=\"\" width=\"300\" height=\"300\" \/><\/li>\n<\/ol>\n<p>If you have received a replacement device, delete the \u2018ekey uno\u2019 in your app and reactivate it.\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-delete-an-ekey-device-from-the-device-overview\/\">How do I delete an ekey device from the device overview?<\/a><\/p>\n<ol>\n<li><img decoding=\"async\" class=\"alignnone size-full wp-image-3325\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/Sind_Sie_sicher-300x300-1.png\" alt=\"\" width=\"300\" height=\"300\" \/>2. <img decoding=\"async\" class=\"alignnone size-full wp-image-3329\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/Willkommen-300x300-1.png\" alt=\"\" width=\"300\" height=\"300\" \/><\/li>\n<\/ol>\n<p>If you are using several \u2018ekey uno\u2019 devices, make sure that you have selected the correct device.<\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How can I update the &#8216;ekey uno&#8217; firmware?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-can-i-update-the-ekey-uno-firmware\/\" target =\"_blank\">Link<\/a><\/p>\n\n<p><div>You can update the\u00a0&#8216;ekey uno&#8217;\u00a0via your mobile device.<\/div>\n<div><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-connect-my-ekey-uno-to-a-mobile-device\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I connect my &#8216;ekey uno&#8217; to a mobile device?<\/b><\/a><\/div>\n<div><\/div>\n<div>You can also find the update info in the\u00a0&#8216;ekey uno\u00a0app&#8217;\u00a0under &#8220;Settings&#8221;.<\/div>\n<div><\/div>\n<div><\/div>\n<div>Android:<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4616\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/firmware_update_android_EN.png\" alt=\"\" width=\"320\" height=\"600\" \/><\/div>\n<div>iOS:<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4620\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/firmware_update_ios_EN.png\" alt=\"\" width=\"320\" height=\"600\" \/><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>The &#8216;ekey uno&#8217; has been found but it is not possible to connect to the fingerprint scanner.<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/the-ekey-uno-has-been-found-but-it-is-not-possible-to-connect-to-the-fingerprint-scanner\/\" target =\"_blank\">Link<\/a><\/p>\n\n<p><div>If it is not possible to connect to the fingerprint scanner, there could be a connection problem between your mobile device and the fingerprint scanner.<\/div>\n<div>To start with, rule out the most common causes of this problem:<\/div>\n<ul>\n<li>\n<div>The\u00a0&#8216;ekey uno&#8217;\u00a0has a weak WLAN signal<\/div>\n<\/li>\n<li>The WLAN password was entered incorrectly<\/li>\n<li>Your mobile device is not supported (support from iOS 12.0, Android 7.0)<\/li>\n<\/ul>\n<div>If you still cannot connect to the\u00a0&#8216;ekey uno&#8217;, proceed as follows:<\/div>\n<ul>\n<li>\n<div>Restart your mobile device and then reconnect via the\u00a0&#8216;ekey uno\u00a0app&#8217;.<\/div>\n<\/li>\n<\/ul>\n<div>If your\u00a0&#8216;ekey uno&#8217;\u00a0still does not respond, contact our support team at\u00a0\u00a0<a href=\"https:\/\/www.ekey.net\/en\/support-ticket\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">https:\/\/www.ekey.net\/en\/support-ticket\/<\/a>.<\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>The connection between the mobile device and the &#8216;ekey uno&#8217; is constantly being interrupted.<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/the-connection-between-the-mobile-device-and-the-ekey-uno-is-constantly-being-interrupted\/\" target =\"_blank\">Link<\/a><\/p>\n\n<p><ul>\n<li>Ensure that you have activated the WLAN connection in the settings for your mobile device and that you are connected to the ekey device.<\/li>\n<li>Make sure that you are within the range of the device.<\/li>\n<li>Make sure that the rechargeable battery for your ekey device is charged.<\/li>\n<li>\n<div>Make sure that the setting for automatically toggling to mobile data is\u00a0deactivated\u00a0(name varies depending on manufacturer of the mobile device; see below).<\/div>\n<ul>\n<li>Apple \u2013 Wi-Fi Assist (under Settings &gt; Mobile Data)<\/li>\n<li>Samsung \u2013 Smart network switch (under Settings &gt; Connections &gt; Wi-Fi &gt; Advanced)<\/li>\n<li>Huawei \u2013 Wi-Fi+ (under Settings &gt; Wireless &amp; networks &gt; Wi-Fi)<\/li>\n<li>LG \u2013 Switch to mobile data (under Settings &gt; Networks &gt; Wi-Fi &gt; Advanced)<\/li>\n<li>HTC \u2013 Auto-switch to mobile network (under Settings &gt; Wi-Fi &gt; Advanced)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Why is my &#8216;ekey uno&#8217; not displayed in the WLAN settings?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/why-is-my-ekey-uno-not-displayed-in-the-wlan-settings\/\" target =\"_blank\">Link<\/a><\/p>\n\n<p><div>To start with, rule out the most common causes of this problem:<\/div>\n<ul>\n<li>\n<div>The\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-start-the-app-mode\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">app mode<\/a>\u00a0on the\u00a0&#8216;ekey uno&#8217;\u00a0is not activated.<\/div>\n<\/li>\n<li>\n<div>The\u00a0&#8216;ekey uno&#8217;\u00a0is outside the range of the WLAN signal.<\/div>\n<\/li>\n<\/ul>\n<div>If the\u00a0&#8216;ekey uno&#8217;\u00a0is still not displayed in the WLAN settings, you have the option of resetting the network settings on the\u00a0&#8216;ekey uno&#8217;.<\/div>\n<div><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-reset-the-ekey-uno-to-the-default-settings-2\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I reset the &#8216;ekey uno&#8217; to the default settings?<\/b><\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How do I use the fingerprint scanner correctly?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-use-the-fingerprint-scanner-correctly\/\" target =\"_blank\">Link<\/a><\/p>\n\n<p><div><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/4CLdBwlj4-o\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<div><\/div>\n<div>Incorrect operation will impair the function of the finger scanner.<\/div>\n<div><\/div>\n<div>Hold your finger straight and place it centrally in the finger recess. Do not twist the finger.<\/div>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3481\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/fingerkorrekt.jpg\" alt=\"\" width=\"150\" height=\"150\" \/><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3486\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/fingerfalsch1.jpg\" alt=\"\" width=\"209\" height=\"209\" \/><img decoding=\"async\" class=\"alignnone size-full wp-image-3490\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/fingerfalsch2.jpg\" alt=\"\" width=\"209\" height=\"209\" \/><\/div>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3494\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/fingerfalsch3.jpg\" alt=\"\" width=\"209\" height=\"209\" \/><img decoding=\"async\" class=\"alignnone size-full wp-image-3498\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/fingerfalsch4.jpg\" alt=\"\" width=\"209\" height=\"209\" \/><\/div>\n<div><\/div>\n<div>Place the joint of the front phalanx directly onto the sensor. Place your finger flat onto the finger recess in order to ensure contact with the\u00a0activation sensor.<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3502\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/fingerrichtig2.jpg\" alt=\"\" width=\"150\" height=\"150\" \/><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3506\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/fingerfalsch5.jpg\" alt=\"\" width=\"150\" height=\"150\" \/><\/div>\n<div>The index, middle, and ring fingers work best. The thumb and little finger supply fingerprints that are difficult to analyze.<\/div>\n<div><\/div>\n<div>If your fingers are frequently moist, store the images with moist fingers.<\/div>\n<div><\/div>\n<div>Children&#8217;s fingerprints work from approx. 5 years of age.<\/div>\n<div><\/div>\n<div>If your finger has very few lines due to abrasion or for genetic reasons, it will not be detected by the sensor. Clearly visible lines will make it easier to recognize.<\/div>\n<div><\/div>\n<div><b>Test newly stored fingers immediately!<\/b><\/div>\n<div><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/why-is-my-ekey-uno-not-responding-when-i-place-a-finger-on-the-sensor\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>Why is my &#8216;ekey uno&#8217; not responding when I place a finger on the sensor?<\/b><\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>What do the various LED signals mean?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/what-do-the-various-led-signals-mean-2\/\" target =\"_blank\">Link<\/a><\/p>\n\n<p><div class=\"answer\" dir=\"auto\">\n<div>The\u00a0&#8216;ekey uno&#8217;\u00a0can display different operation modes and errors with its 4 LEDs. Different light colors, configurations, and types are used for this.<\/div>\n<h1>Initial activation<\/h1>\n<h2><img decoding=\"async\" class=\"alignnone size-full wp-image-3302\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal1.png\" alt=\"\" width=\"316\" height=\"295\" \/><\/h2>\n<div><em>Flashing blue<\/em><\/div>\n<h3>Connect with mobile device<\/h3>\n<div>If the upper left LED segment is flashing blue, the &#8216;ekey uno fingerprint scanner&#8217; is ready to be\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-connect-my-ekey-uno-to-a-mobile-device\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">connected with a mobile device\u00a0<\/a>during the initial activation process.<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3366\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal2.png\" alt=\"\" width=\"316\" height=\"294\" \/><\/div>\n<div><em>Illuminated\/flashing blue<\/em><\/div>\n<h3>Connected with mobile device (initial activation)<\/h3>\n<div>If the upper left LED segment is illuminated blue and the upper right LED segment is flashing blue, the connection between the &#8216;ekey uno fingerprint scanner&#8217; and the mobile device during the initial activation process was established successfully.<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3370\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal3.png\" alt=\"\" width=\"316\" height=\"296\" \/><\/div>\n<div><em>Illuminated\/flashing blue<\/em><\/div>\n<h3>Set up network and administrator settings<\/h3>\n<div>If the upper left LED segments are illuminated blue and the lower right LED segment is flashing blue, the network and administrator settings can be set up in the &#8216;ekey uno app&#8217;.<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3374\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal4.png\" alt=\"\" width=\"316\" height=\"296\" \/><\/div>\n<div><em>Illuminated blue<\/em><\/div>\n<h3>Store administrator finger<\/h3>\n<div>If the lower right LED segment is illuminated blue, the &#8216;ekey uno fingerprint scanner&#8217; is ready to store the administrator finger.<\/div>\n<div><b><em>Administrator finger:\u00a0<\/em><\/b><em>The administrator finger is one of the fingers used in the initial activation process. Other users can be assigned administrator privileges after the initial activation process.<\/em><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3378\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal5.png\" alt=\"\" width=\"316\" height=\"302\" \/><\/div>\n<div><em>Illuminated blue<\/em><\/div>\n<h3>Initial activation completed successfully<\/h3>\n<div>If all LED segments briefly light up blue, the initial activation process is complete.<\/div>\n<h1>Settings<\/h1>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3378\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal5.png\" alt=\"\" width=\"316\" height=\"302\" \/><\/div>\n<div><em>Pulsing blue<\/em><\/div>\n<h3>Update<\/h3>\n<div>If all LED segments are pulsing blue, an update is underway.<\/div>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3374\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal4.png\" alt=\"\" width=\"316\" height=\"296\" \/><\/div>\n<div><em>Illuminated blue<\/em><\/div>\n<h3>Store finger<\/h3>\n<div>If the lower right LED segment is illuminated blue, the &#8216;ekey uno fingerprint scanner&#8217; is ready to store a finger.<\/div>\n<h1>Connections<\/h1>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3382\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal8.png\" alt=\"\" width=\"313\" height=\"298\" \/><\/div>\n<div><em>Illuminated blue<\/em><\/div>\n<h3>Connected with mobile device<\/h3>\n<div>If the upper right LED segment is illuminated blue, the &#8216;ekey uno fingerprint scanner&#8217; is connected with a mobile device. The\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-start-the-app-mode\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">app mode\u00a0<\/a>must be started to accomplish this.<\/div>\n<h1>When door lock actuator is active<\/h1>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3386\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal9.png\" alt=\"\" width=\"316\" height=\"298\" \/><\/div>\n<div><em>Illuminated green<\/em><\/div>\n<h3>Opening process<\/h3>\n<div>If all LED segments are illuminated green, the opening process is underway.<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3390\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal10.png\" alt=\"\" width=\"316\" height=\"300\" \/><\/div>\n<div><em>Illuminated yellow in clockwise sequence<\/em><\/div>\n<h3>Closing process<\/h3>\n<div>If all LED segments illuminate in yellow one after the other in a clockwise sequence, the closing process is underway.<\/div>\n<h1>Error messages and access denials<\/h1>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3394\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal11.png\" alt=\"\" width=\"320\" height=\"302\" \/><\/div>\n<div><em>Flashing red<\/em><\/div>\n<h3>No connection to the door lock actuator<\/h3>\n<div>If the upper left LED segment is flashing red, the &#8216;ekey uno fingerprint scanner&#8217; is not connected to the door lock actuator. Proceed as follows:<\/div>\n<ol>\n<li>Check the\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-far-apart-may-the-eqiva-bluetooth-smart-lock-and-the-ekey-uno-fingerprint-scanner-be-from-one-another\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">distance\u00a0<\/a>between the &#8216;ekey uno fingerprint scanner&#8217; and the door lock actuator.<\/li>\n<li>Change the batteries for the door lock actuator if necessary.<\/li>\n<li>Disconnect all other connections to the door lock actuator. Only one device can be connected to the door lock actuator at any given time.<\/li>\n<\/ol>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3400\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal12.png\" alt=\"\" width=\"316\" height=\"298\" \/><\/div>\n<div><em>Flashing red<\/em><\/div>\n<h3>Critical battery level<\/h3>\n<div>If the upper left and lower right LED segments are flashing red, the battery level is critical (approx. 20%). Make sure that the rechargeable battery is at room temperature and charge it.<\/div>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3404\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal13.png\" alt=\"\" width=\"316\" height=\"296\" \/><\/div>\n<div><em>Illuminated red\/blue<\/em><\/div>\n<h3>Error while storing finger<\/h3>\n<div>If the lower left LED segment is illuminated red and the lower right LED is illuminated blue, there has been an error while storing a finger. Proceed as follows:<\/div>\n<ol>\n<li>Place a finger on the sensor again\/<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-use-the-fingerprint-scanner-correctly\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">correctly<\/a>.<\/li>\n<li><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-clean-my-ekey-uno\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Clean\u00a0<\/a>the sensor.<\/li>\n<li>Dry the sensor, if wet.<\/li>\n<li>Check the sensor for damage.<\/li>\n<\/ol>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3408\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal14.png\" alt=\"\" width=\"316\" height=\"300\" \/><\/div>\n<div><em>Illuminated green\/red<\/em><\/div>\n<h3>No access: time slot rejected\/disabled user<\/h3>\n<div>If the upper LED segments are illuminated green and the lower LED segments illuminated red, access was denied because a user attempted to gain access outside of the assigned\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-create-time-slots-for-users\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">time slot<\/a>. The user might also be disabled.<\/div>\n<div><em><b>Disabled user: <\/b><\/em><em>A user was added in the &#8216;ekey uno app&#8217; and his\/her fingers were stored. However, the user was set from &#8220;activeted&#8221; to &#8220;disabled&#8221; and therefore is not authorized to lock or unlock the door.<\/em><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3412\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal15.png\" alt=\"\" width=\"316\" height=\"305\" \/><\/div>\n<div><em>Flashing red<\/em><\/div>\n<h3>System error<\/h3>\n<div>If all LED segments repeatedly flash red, a system error has been identified. Proceed as follows:<\/div>\n<ol>\n<li>Reset the &#8216;ekey uno fingerprint scanner&#8217; to\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-reset-the-ekey-uno-to-the-default-settings-2\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">default settings<\/a>.<\/li>\n<li>Perform a\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-can-i-update-the-ekey-uno-firmware\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">firmware update<\/a>\u00a0if possible.<\/li>\n<li>If the error was not resolved through the steps above, get in touch with our\u00a0<a href=\"mailto:%20support@ekey.net\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">support\u00a0<\/a>team or with your\u00a0<a href=\"https:\/\/www.ekey.net\/en\/dealer-search\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">specialized retailer<\/a>.<\/li>\n<\/ol>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3412\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal15.png\" alt=\"\" width=\"316\" height=\"305\" \/><\/div>\n<div><em>Illuminated red<\/em><\/div>\n<h3>No authorization<\/h3>\n<div>If all LED segments illuminate red after finger placement, the finger in question is not authorized to lock or unlock the door. Keep in mind that the finger must be placed\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-use-the-fingerprint-scanner-correctly\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">correctly\u00a0<\/a>to be recognized.<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3412\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal15.png\" alt=\"\" width=\"316\" height=\"305\" \/><\/div>\n<div><em>Pulsing red<\/em><\/div>\n<h3>Security lock: 10 failed access attempts<\/h3>\n<div>If all LED segments pulse red, the security lock has been activated as a result of 10 failed access attempts.<\/div>\n<div>Proceed as follows:<\/div>\n<ol>\n<li>Wait 3 minutes.<\/li>\n<li>Place an administrator finger on the sensor.<\/li>\n<\/ol>\n<div><b><em>Administrator finger:\u00a0<\/em><\/b><em>The administrator finger is one of the fingers used in the initial activation process. Other users can be assigned administrator privileges after the initial activation process.<\/em><\/div>\n<h1>Reset<\/h1>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3378\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal5.png\" alt=\"\" width=\"316\" height=\"302\" \/><\/div>\n<div><em>Flashing blue<\/em><\/div>\n<h3>Ready to reset the network settings<\/h3>\n<div>If all LED segments flash blue, the &#8216;ekey uno fingerprint scanner&#8217; is ready for the\u00a0<a href=\"https:\/\/www.youtube.com\/watch?v=3q424IqRdEs&amp;feature=youtu.be\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">network settings reset<\/a>. After repeated tapping on the sensor surface, the LED segments are turned off one after the other (counterclockwise from the bottom left). Once the last LED segment is turned off, all network settings are deleted. Afterwards you come to the mode &#8220;Reset to default settings&#8221;.<\/div>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3416\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal16.png\" alt=\"\" width=\"316\" height=\"302\" \/><\/div>\n<div><em>Illuminated light blue<\/em><\/div>\n<h3>Ready to reset to default settings<\/h3>\n<div>If all LED segments illuminate light blue, the device is ready for the reset to\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-reset-the-ekey-uno-to-the-default-settings-2\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">default settings<\/a>. After repeated tapping on the sensor surface, the LED segments are turned off one after the other (counterclockwise from the bottom left). Once the last LED segment is turned off, all settings, users and fingers are deleted.<\/div>\n<h1>Helpful tips for use<\/h1>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3420\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/fingerbedienung.png\" alt=\"\" width=\"480\" height=\"203\" \/><\/div>\n<div>An ergonomically correct use of the \u2018ekey uno fingerprint scanner\u2019 is only possible at the correct mounting height (at least 110 cm). The correct mounting position facilitates placing the finger and thereby improves recognition. In general, your finger can only be recognized if it is placed\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-use-the-fingerprint-scanner-correctly\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">correctly\u00a0<\/a>and the\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaq\/activation-sensor\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">activation sensor\u00a0<\/a>is touched. Always store one finger from each hand, so that you can use the fingerprint scanner comfortably with either hand and to prepare for the possibility of hand injuries.The growth of children\u2019s fingers (5 years and older) is recognized automatically. You can find more information on the \u2018ekey uno fingerprint scanner\u2019 at\u00a0<a href=\"https:\/\/www.ekey-uno.net\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">www.ekey-uno.net<\/a>. Our\u00a0<a href=\"https:\/\/www.youtube.com\/playlist?list=PLGHHm8OjaP2kHEogx8D_2CBgZ9u1fYqb3\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">YouTube tutorials\u00a0<\/a>show how to use the fingerprint scanner correctly. You can find answers to the most common questions about the \u2018ekey uno fingerprint scanner\u2019 in our <a href=\"https:\/\/www.ekey-uno.net\/en\/faq-find-the-right-answer-to-your-question-quickly\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">FAQ area<\/a>.<\/div>\n<\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How do I activate the ekey system?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-activate-the-ekey-system\/\" target =\"_blank\">Link<\/a><\/p>\n\n<p><div><b>ekey uno fingerprint with eqiva<\/b><\/div>\n<div><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/aDdmJnBzQqI\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<div><\/div>\n<div><b>ekey uno fingerprint with Nuki<\/b><\/div>\n<div><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/vDMCsxA-iFI\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<div><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How do I connect my &#8216;ekey uno&#8217; to a mobile device?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-connect-my-ekey-uno-to-a-mobile-device\/\" target =\"_blank\">Link<\/a><\/p>\n\n<p><div>To connect your\u00a0&#8216;ekey uno&#8217;\u00a0to a mobile device, follow the steps below:<\/div>\n<ol>\n<li>\n<div>Make sure that your\u00a0&#8216;ekey uno&#8217;\u00a0has been installed correctly.<\/div>\n<\/li>\n<li>\n<div>Download the\u00a0&#8216;ekey uno app&#8217;<em>\u00a0<\/em>from the App Store or Google Play (keyword: &#8220;ekey&#8221;).<\/div>\n<\/li>\n<li>\n<div>Start the \u2018ekey uno app\u2019 and follow the instructions.<\/div>\n<\/li>\n<\/ol>\n<ul>\n<li>You have the option of connecting an existing device that has already been activated, or activating a new device.<\/li>\n<\/ul>\n<h3>Problems during activation?<\/h3>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-reestablish-a-connection-between-the-ekey-uno-and-a-mobile-device-during-the-activation-process\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I reestablish a connection between the &#8216;ekey uno&#8217; and a mobile device during the activation process?<\/b><\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How do I reset the &#8216;ekey uno&#8217; to the default settings?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-reset-the-ekey-uno-to-the-default-settings-2\/\" target =\"_blank\">Link<\/a><\/p>\n\n<p><div>When you reset the\u00a0&#8216;ekey uno&#8217;\u00a0to the default settings, all authorizations are permanently deleted and the system settings are reset to their defaults. Your\u00a0&#8216;ekey uno&#8217;\u00a0will then revert to the condition in which it was delivered to you.<\/div>\n<div><\/div>\n<div>You can reset the\u00a0&#8216;ekey uno&#8217;<em><b>\u00a0<\/b><\/em>to the default settings in two different ways.<\/div>\n<div><\/div>\n<div><b>With the &#8216;ekey uno app&#8217;<\/b><\/div>\n<ol>\n<li>\n<div>Connect your mobile device to the\u00a0&#8216;ekey uno&#8217;\u00a0via WLAN.<\/div>\n<\/li>\n<li>\n<div>Open the\u00a0&#8216;ekey uno app&#8217;.<\/div>\n<\/li>\n<li>\n<div>Tap on the &#8220;Device&#8221; symbol at the bottom.<\/div>\n<\/li>\n<li>\n<div>Tap on &#8220;Settings&#8221;.<\/div>\n<\/li>\n<li>\n<div>Tap on &#8220;Reset to default settings&#8221;.<\/div>\n<\/li>\n<\/ol>\n<div><a href=\"https:\/\/www.youtube.com\/watch?v=3q424IqRdEs&amp;feature=youtu.be\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>On the &#8216;ekey uno&#8217; without the &#8216;ekey uno app&#8217;<\/b><\/a><\/div>\n<ol>\n<li>\n<div>Place an administrator finger on the sensor until the light ring begins to flash.<\/div>\n<\/li>\n<li>\n<div>Tap the sensor repeatedly until all light segments are turned off in order to reset the network settings.<\/div>\n<\/li>\n<li>\n<div>Tap the sensor repeatedly until all light segments are turned off a second time in order to completely reset the\u00a0&#8216;ekey uno&#8217;.<\/div>\n<div><\/div>\n<div>You can now reactivate the system if you wish:<\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-activate-the-ekey-system-using-an-ios-operating-system\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I activate the ekey system using an iOS operating system?<\/b><\/a><\/div>\n<\/li>\n<\/ol>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>What do I do if I lose my KEY CARD?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/what-do-i-do-if-i-lose-my-key-card\/\" target =\"_blank\">Link<\/a><\/p>\n\n<p><p>If the KEY CARD is lost, the \u2018ekey uno fingerprint scanner\u2019 must be sent in. We will reset the device to the default settings and you will receive a new KEY CARD. To do this, contact our <a href=\"https:\/\/www.ekey.net\/en\/support-ticket\/\">support<\/a>.<\/p>\n<p><strong>Note:<\/strong> The smartphone that was used for the activation always saves the access data of your fingerprint scanner, so you can still connect to the device.<\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Why is there no KEY CARD with QR code included with my \u2018ekey uno\u2019?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/why-is-there-no-key-card-with-qr-code-included-with-my-ekey-uno\/\" target =\"_blank\">Link<\/a><\/p>\n\n<p><p>The KEY CARD with QR code is included with every \u2018ekey uno fingerprint scanner\u2019 manufactured on or after 06\/16\/2021.<\/p>\n<p>If you purchased your device earlier, tap on \u201cI do not have a QR code\u201d and follow the instructions in the \u2018ekey uno app\u2019.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-3334\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/Scan_QR_Code-300x300-1.png\" alt=\"\" width=\"300\" height=\"300\" \/><\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>What does the error message \u201cFunction failed\u201d mean?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/what-does-the-error-message-function-failed-mean\/\" target =\"_blank\">Link<\/a><\/p>\n\n<p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-4594\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/Funktion_fehlgeschlagen_Android_EN.png\" alt=\"\" width=\"250\" height=\"498\" \/><\/p>\n<p>The error message \u201cFunction failed\u201d occurs when there are problems with assigning authorization to the mobile device. Either the operating system or the \u2018ekey uno app\u2019 cannot query or save the WLAN password.<\/p>\n<p>Please follow the steps below to solve the problem.<\/p>\n<ol>\n<li>Navigate to the \u201cSettings\u201d menu on your mobile device.<\/li>\n<li>Select the WLAN network of the \u2018ekey uno\u2019.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-4590\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/uno_wlan_netzwerk_android_EN.png\" alt=\"\" width=\"250\" height=\"498\" \/><\/li>\n<li>Remove the WLAN network from \u2018ekey uno\u2019.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-4586\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/uno_wlan_entfernen_android_EN.png\" alt=\"\" width=\"250\" height=\"498\" \/><\/li>\n<li>Connect to your \u2018ekey uno\u2019 via the \u2018ekey uno app\u2019. Do not connect via the WLAN settings of the mobile device.<\/li>\n<\/ol>\n<p><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-connect-my-ekey-uno-to-a-mobile-device\/\">How do I connect my \u2018ekey uno\u2019 to a mobile device?<\/a><\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n\n\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-6d32b636d527b9d8749\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-generalquestions\" href=\"#tab-6d32b636d527b9d8749\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-info-circle fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>General questions<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-generalquestions\" id=\"tab-47bdb78a3f38409cd7a\">\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>How do our biometric access control systems work?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-our-biometric-access-control-systems-work\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p>Our biometric access control systems detect the characteristics (minutiae) of the fingerprint contours, compare them to the biometric information saved from the reference fingerprint image, and open the door in the event of a match.<\/p>\n<\/p>\n<\/details>\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>What is the main function of an ekey access control system?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/what-is-the-main-function-of-an-ekey-access-control-system\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>An ekey access control system is primarily designed for opening doors in homes and businesses.<\/div>\n<div><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/what-do-i-need-to-consider-before-buying-an-ekey-uno-set-with-an-eqiva-bluetooth-smart-lock\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">What do I need to consider before buying an &#8216;ekey uno set&#8217;?<\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>How does an ekey fingerprint scanner work?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-does-an-ekey-fingerprint-scanner-work\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>An ekey fingerprint scanner detects the fingerprint by means of an area sensor and subsequently processes it. It compares the result with that of the biometric data extracted from the reference fingerprint image and opens the door in the event of a match. The fingerprint scanner only works correctly and reliably with the front phalanx print. Hold your finger still and in the correct position on the sensor.<\/div>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3464\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/Fingerprint-funktion.png\" alt=\"\" width=\"480\" height=\"343\" \/><\/div>\n<ol>\n<li>Front phalanx<\/li>\n<li>Fingerprint<\/li>\n<\/ol>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-use-the-fingerprint-scanner-correctly\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I use the fingerprint scanner correctly?<\/b><\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>Which components are included in the scope of delivery?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/which-components-are-included-in-the-scope-of-delivery\/\" target =\"_blank\">Link<\/a><\/p>\n<p><ul>\n<li>\n<div>&#8216;ekey uno&#8217; fingerprint scanner<\/div>\n<\/li>\n<li>Rechargeable battery (in the battery-powered variant)<\/li>\n<li>Torx screwdriver<\/li>\n<li>Charger<\/li>\n<li>Bottom cap<\/li>\n<li>Safety screw (attached to the rechargeable battery on delivery in the battery-powered variant)<\/li>\n<li>\n<div>Screws for attaching the &#8216;ekey uno fingerprint scanner&#8217; to the mounting plate<\/p>\n<div><\/div>\n<div><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/faq-find-the-right-answer-to-your-question-quickly\/#installation___mounting\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I mount my &#8216;ekey uno&#8217;?<\/b><\/a><\/div>\n<\/div>\n<\/li>\n<\/ul>\n<\/p>\n<\/details>\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>What do I need to consider before buying an &#8216;ekey uno set&#8217; with an &#8216;eqiva BLUETOOTH\u00ae Smart Lock&#8217;?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/what-do-i-need-to-consider-before-buying-an-ekey-uno-set-with-an-eqiva-bluetooth-smart-lock\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>The following conditions must be met before purchase:<\/div>\n<ul>\n<li>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaq\/what-are-the-prerequisites-for-an-eqiva-bluetooth-smart-lock\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Prerequisites<\/a>\u00a0for the &#8216;eqiva BLUETOOTH\u00ae Smart Lock&#8217;<\/div>\n<\/li>\n<\/ul>\n<ul>\n<li>A suitable mobile device (iOS 14 or higher, Android 10 or higher)<\/li>\n<\/ul>\n<div><em>Notice: By clicking on &#8220;Prerequisites&#8221; above, you will be linked directly to the &#8220;What are the prerequisites for the &#8216;eqiva BLUETOOTH\u00ae Smart Lock?'&#8221; FAQ.<\/em><\/div>\n<\/p>\n<\/details>\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>What do I need to consider before buying an &#8216;ekey uno set&#8217; with a &#8216;Nuki Smart Lock&#8217;?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/what-do-i-need-to-consider-before-buying-an-ekey-uno-set-with-a-nuki-smart-lock-2-0\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>The following conditions must be met before purchase:<\/div>\n<ul>\n<li>\n<div><a href=\"https:\/\/nuki.io\/en\/installation-check\/?b=https%3A%2F%2Fshop.nuki.io%2Fen%2Faccess-solutions%2Fnuki-smart-lock%2F\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Prerequisites\u00a0<\/a>for the &#8216;Nuki Smart Lock&#8217;<\/div>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<div>A suitable mobile device (iOS 14 or higher, Android 10 or higher)<\/div>\n<\/li>\n<\/ul>\n<div><em>Notice: By clicking on &#8220;Prerequisites&#8221; above, you will be linked directly to the Installation Check for the &#8216;Nuki Smart Lock&#8217;.<\/em><\/div>\n<\/p>\n<\/details>\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>What do I do if I lose my KEY CARD?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/what-do-i-do-if-i-lose-my-key-card\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p>If the KEY CARD is lost, the \u2018ekey uno fingerprint scanner\u2019 must be sent in. We will reset the device to the default settings and you will receive a new KEY CARD. To do this, contact our <a href=\"https:\/\/www.ekey.net\/en\/support-ticket\/\">support<\/a>.<\/p>\n<p><strong>Note:<\/strong> The smartphone that was used for the activation always saves the access data of your fingerprint scanner, so you can still connect to the device.<\/p>\n<\/p>\n<\/details>\n\n\n\n<\/div>\n\n\n\n\n\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-074073988afabb46215\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-usingtheekeyuno\" href=\"#tab-074073988afabb46215\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-fingerprint fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Using the ekey uno<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-usingtheekeyuno\" id=\"tab-6fa06ee6f0bddc79ba3\">\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How do I use the fingerprint scanner correctly?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-use-the-fingerprint-scanner-correctly\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/4CLdBwlj4-o\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<div><\/div>\n<div>Incorrect operation will impair the function of the finger scanner.<\/div>\n<div><\/div>\n<div>Hold your finger straight and place it centrally in the finger recess. Do not twist the finger.<\/div>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3481\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/fingerkorrekt.jpg\" alt=\"\" width=\"150\" height=\"150\" \/><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3486\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/fingerfalsch1.jpg\" alt=\"\" width=\"209\" height=\"209\" \/><img decoding=\"async\" class=\"alignnone size-full wp-image-3490\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/fingerfalsch2.jpg\" alt=\"\" width=\"209\" height=\"209\" \/><\/div>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3494\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/fingerfalsch3.jpg\" alt=\"\" width=\"209\" height=\"209\" \/><img decoding=\"async\" class=\"alignnone size-full wp-image-3498\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/fingerfalsch4.jpg\" alt=\"\" width=\"209\" height=\"209\" \/><\/div>\n<div><\/div>\n<div>Place the joint of the front phalanx directly onto the sensor. Place your finger flat onto the finger recess in order to ensure contact with the\u00a0activation sensor.<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3502\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/fingerrichtig2.jpg\" alt=\"\" width=\"150\" height=\"150\" \/><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3506\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/fingerfalsch5.jpg\" alt=\"\" width=\"150\" height=\"150\" \/><\/div>\n<div>The index, middle, and ring fingers work best. The thumb and little finger supply fingerprints that are difficult to analyze.<\/div>\n<div><\/div>\n<div>If your fingers are frequently moist, store the images with moist fingers.<\/div>\n<div><\/div>\n<div>Children&#8217;s fingerprints work from approx. 5 years of age.<\/div>\n<div><\/div>\n<div>If your finger has very few lines due to abrasion or for genetic reasons, it will not be detected by the sensor. Clearly visible lines will make it easier to recognize.<\/div>\n<div><\/div>\n<div><b>Test newly stored fingers immediately!<\/b><\/div>\n<div><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/why-is-my-ekey-uno-not-responding-when-i-place-a-finger-on-the-sensor\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>Why is my &#8216;ekey uno&#8217; not responding when I place a finger on the sensor?<\/b><\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>What do the various LED signals mean?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/what-do-the-various-led-signals-mean-2\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div class=\"answer\" dir=\"auto\">\n<div>The\u00a0&#8216;ekey uno&#8217;\u00a0can display different operation modes and errors with its 4 LEDs. Different light colors, configurations, and types are used for this.<\/div>\n<h1>Initial activation<\/h1>\n<h2><img decoding=\"async\" class=\"alignnone size-full wp-image-3302\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal1.png\" alt=\"\" width=\"316\" height=\"295\" \/><\/h2>\n<div><em>Flashing blue<\/em><\/div>\n<h3>Connect with mobile device<\/h3>\n<div>If the upper left LED segment is flashing blue, the &#8216;ekey uno fingerprint scanner&#8217; is ready to be\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-connect-my-ekey-uno-to-a-mobile-device\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">connected with a mobile device\u00a0<\/a>during the initial activation process.<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3366\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal2.png\" alt=\"\" width=\"316\" height=\"294\" \/><\/div>\n<div><em>Illuminated\/flashing blue<\/em><\/div>\n<h3>Connected with mobile device (initial activation)<\/h3>\n<div>If the upper left LED segment is illuminated blue and the upper right LED segment is flashing blue, the connection between the &#8216;ekey uno fingerprint scanner&#8217; and the mobile device during the initial activation process was established successfully.<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3370\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal3.png\" alt=\"\" width=\"316\" height=\"296\" \/><\/div>\n<div><em>Illuminated\/flashing blue<\/em><\/div>\n<h3>Set up network and administrator settings<\/h3>\n<div>If the upper left LED segments are illuminated blue and the lower right LED segment is flashing blue, the network and administrator settings can be set up in the &#8216;ekey uno app&#8217;.<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3374\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal4.png\" alt=\"\" width=\"316\" height=\"296\" \/><\/div>\n<div><em>Illuminated blue<\/em><\/div>\n<h3>Store administrator finger<\/h3>\n<div>If the lower right LED segment is illuminated blue, the &#8216;ekey uno fingerprint scanner&#8217; is ready to store the administrator finger.<\/div>\n<div><b><em>Administrator finger:\u00a0<\/em><\/b><em>The administrator finger is one of the fingers used in the initial activation process. Other users can be assigned administrator privileges after the initial activation process.<\/em><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3378\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal5.png\" alt=\"\" width=\"316\" height=\"302\" \/><\/div>\n<div><em>Illuminated blue<\/em><\/div>\n<h3>Initial activation completed successfully<\/h3>\n<div>If all LED segments briefly light up blue, the initial activation process is complete.<\/div>\n<h1>Settings<\/h1>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3378\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal5.png\" alt=\"\" width=\"316\" height=\"302\" \/><\/div>\n<div><em>Pulsing blue<\/em><\/div>\n<h3>Update<\/h3>\n<div>If all LED segments are pulsing blue, an update is underway.<\/div>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3374\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal4.png\" alt=\"\" width=\"316\" height=\"296\" \/><\/div>\n<div><em>Illuminated blue<\/em><\/div>\n<h3>Store finger<\/h3>\n<div>If the lower right LED segment is illuminated blue, the &#8216;ekey uno fingerprint scanner&#8217; is ready to store a finger.<\/div>\n<h1>Connections<\/h1>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3382\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal8.png\" alt=\"\" width=\"313\" height=\"298\" \/><\/div>\n<div><em>Illuminated blue<\/em><\/div>\n<h3>Connected with mobile device<\/h3>\n<div>If the upper right LED segment is illuminated blue, the &#8216;ekey uno fingerprint scanner&#8217; is connected with a mobile device. The\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-start-the-app-mode\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">app mode\u00a0<\/a>must be started to accomplish this.<\/div>\n<h1>When door lock actuator is active<\/h1>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3386\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal9.png\" alt=\"\" width=\"316\" height=\"298\" \/><\/div>\n<div><em>Illuminated green<\/em><\/div>\n<h3>Opening process<\/h3>\n<div>If all LED segments are illuminated green, the opening process is underway.<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3390\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal10.png\" alt=\"\" width=\"316\" height=\"300\" \/><\/div>\n<div><em>Illuminated yellow in clockwise sequence<\/em><\/div>\n<h3>Closing process<\/h3>\n<div>If all LED segments illuminate in yellow one after the other in a clockwise sequence, the closing process is underway.<\/div>\n<h1>Error messages and access denials<\/h1>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3394\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal11.png\" alt=\"\" width=\"320\" height=\"302\" \/><\/div>\n<div><em>Flashing red<\/em><\/div>\n<h3>No connection to the door lock actuator<\/h3>\n<div>If the upper left LED segment is flashing red, the &#8216;ekey uno fingerprint scanner&#8217; is not connected to the door lock actuator. Proceed as follows:<\/div>\n<ol>\n<li>Check the\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-far-apart-may-the-eqiva-bluetooth-smart-lock-and-the-ekey-uno-fingerprint-scanner-be-from-one-another\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">distance\u00a0<\/a>between the &#8216;ekey uno fingerprint scanner&#8217; and the door lock actuator.<\/li>\n<li>Change the batteries for the door lock actuator if necessary.<\/li>\n<li>Disconnect all other connections to the door lock actuator. Only one device can be connected to the door lock actuator at any given time.<\/li>\n<\/ol>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3400\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal12.png\" alt=\"\" width=\"316\" height=\"298\" \/><\/div>\n<div><em>Flashing red<\/em><\/div>\n<h3>Critical battery level<\/h3>\n<div>If the upper left and lower right LED segments are flashing red, the battery level is critical (approx. 20%). Make sure that the rechargeable battery is at room temperature and charge it.<\/div>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3404\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal13.png\" alt=\"\" width=\"316\" height=\"296\" \/><\/div>\n<div><em>Illuminated red\/blue<\/em><\/div>\n<h3>Error while storing finger<\/h3>\n<div>If the lower left LED segment is illuminated red and the lower right LED is illuminated blue, there has been an error while storing a finger. Proceed as follows:<\/div>\n<ol>\n<li>Place a finger on the sensor again\/<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-use-the-fingerprint-scanner-correctly\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">correctly<\/a>.<\/li>\n<li><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-clean-my-ekey-uno\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Clean\u00a0<\/a>the sensor.<\/li>\n<li>Dry the sensor, if wet.<\/li>\n<li>Check the sensor for damage.<\/li>\n<\/ol>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3408\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal14.png\" alt=\"\" width=\"316\" height=\"300\" \/><\/div>\n<div><em>Illuminated green\/red<\/em><\/div>\n<h3>No access: time slot rejected\/disabled user<\/h3>\n<div>If the upper LED segments are illuminated green and the lower LED segments illuminated red, access was denied because a user attempted to gain access outside of the assigned\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-create-time-slots-for-users\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">time slot<\/a>. The user might also be disabled.<\/div>\n<div><em><b>Disabled user: <\/b><\/em><em>A user was added in the &#8216;ekey uno app&#8217; and his\/her fingers were stored. However, the user was set from &#8220;activeted&#8221; to &#8220;disabled&#8221; and therefore is not authorized to lock or unlock the door.<\/em><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3412\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal15.png\" alt=\"\" width=\"316\" height=\"305\" \/><\/div>\n<div><em>Flashing red<\/em><\/div>\n<h3>System error<\/h3>\n<div>If all LED segments repeatedly flash red, a system error has been identified. Proceed as follows:<\/div>\n<ol>\n<li>Reset the &#8216;ekey uno fingerprint scanner&#8217; to\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-reset-the-ekey-uno-to-the-default-settings-2\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">default settings<\/a>.<\/li>\n<li>Perform a\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-can-i-update-the-ekey-uno-firmware\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">firmware update<\/a>\u00a0if possible.<\/li>\n<li>If the error was not resolved through the steps above, get in touch with our\u00a0<a href=\"mailto:%20support@ekey.net\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">support\u00a0<\/a>team or with your\u00a0<a href=\"https:\/\/www.ekey.net\/en\/dealer-search\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">specialized retailer<\/a>.<\/li>\n<\/ol>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3412\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal15.png\" alt=\"\" width=\"316\" height=\"305\" \/><\/div>\n<div><em>Illuminated red<\/em><\/div>\n<h3>No authorization<\/h3>\n<div>If all LED segments illuminate red after finger placement, the finger in question is not authorized to lock or unlock the door. Keep in mind that the finger must be placed\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-use-the-fingerprint-scanner-correctly\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">correctly\u00a0<\/a>to be recognized.<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3412\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal15.png\" alt=\"\" width=\"316\" height=\"305\" \/><\/div>\n<div><em>Pulsing red<\/em><\/div>\n<h3>Security lock: 10 failed access attempts<\/h3>\n<div>If all LED segments pulse red, the security lock has been activated as a result of 10 failed access attempts.<\/div>\n<div>Proceed as follows:<\/div>\n<ol>\n<li>Wait 3 minutes.<\/li>\n<li>Place an administrator finger on the sensor.<\/li>\n<\/ol>\n<div><b><em>Administrator finger:\u00a0<\/em><\/b><em>The administrator finger is one of the fingers used in the initial activation process. Other users can be assigned administrator privileges after the initial activation process.<\/em><\/div>\n<h1>Reset<\/h1>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3378\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal5.png\" alt=\"\" width=\"316\" height=\"302\" \/><\/div>\n<div><em>Flashing blue<\/em><\/div>\n<h3>Ready to reset the network settings<\/h3>\n<div>If all LED segments flash blue, the &#8216;ekey uno fingerprint scanner&#8217; is ready for the\u00a0<a href=\"https:\/\/www.youtube.com\/watch?v=3q424IqRdEs&amp;feature=youtu.be\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">network settings reset<\/a>. After repeated tapping on the sensor surface, the LED segments are turned off one after the other (counterclockwise from the bottom left). Once the last LED segment is turned off, all network settings are deleted. Afterwards you come to the mode &#8220;Reset to default settings&#8221;.<\/div>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3416\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal16.png\" alt=\"\" width=\"316\" height=\"302\" \/><\/div>\n<div><em>Illuminated light blue<\/em><\/div>\n<h3>Ready to reset to default settings<\/h3>\n<div>If all LED segments illuminate light blue, the device is ready for the reset to\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-reset-the-ekey-uno-to-the-default-settings-2\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">default settings<\/a>. After repeated tapping on the sensor surface, the LED segments are turned off one after the other (counterclockwise from the bottom left). Once the last LED segment is turned off, all settings, users and fingers are deleted.<\/div>\n<h1>Helpful tips for use<\/h1>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3420\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/fingerbedienung.png\" alt=\"\" width=\"480\" height=\"203\" \/><\/div>\n<div>An ergonomically correct use of the \u2018ekey uno fingerprint scanner\u2019 is only possible at the correct mounting height (at least 110 cm). The correct mounting position facilitates placing the finger and thereby improves recognition. In general, your finger can only be recognized if it is placed\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-use-the-fingerprint-scanner-correctly\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">correctly\u00a0<\/a>and the\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaq\/activation-sensor\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">activation sensor\u00a0<\/a>is touched. Always store one finger from each hand, so that you can use the fingerprint scanner comfortably with either hand and to prepare for the possibility of hand injuries.The growth of children\u2019s fingers (5 years and older) is recognized automatically. You can find more information on the \u2018ekey uno fingerprint scanner\u2019 at\u00a0<a href=\"https:\/\/www.ekey-uno.net\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">www.ekey-uno.net<\/a>. Our\u00a0<a href=\"https:\/\/www.youtube.com\/playlist?list=PLGHHm8OjaP2kHEogx8D_2CBgZ9u1fYqb3\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">YouTube tutorials\u00a0<\/a>show how to use the fingerprint scanner correctly. You can find answers to the most common questions about the \u2018ekey uno fingerprint scanner\u2019 in our <a href=\"https:\/\/www.ekey-uno.net\/en\/faq-find-the-right-answer-to-your-question-quickly\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">FAQ area<\/a>.<\/div>\n<\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How many fingers do I need to store?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-many-fingers-do-i-need-to-store\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>Store a minimum of one finger from each hand. This will mean that you can operate your fingerprint scanner with your other hand if you injure one.<\/div>\n<div><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-store-a-new-finger\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I store a new finger?<\/b><\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>What should I do if I lose my mobile device?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/what-should-i-do-if-i-lose-my-mobile-device\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>If you have lost your mobile device, reset the network settings of the\u00a0&#8216;ekey uno&#8217;\u00a0to the default settings.<\/div>\n<div><\/div>\n<div><a href=\"https:\/\/www.youtube.com\/watch?v=3q424IqRdEs&amp;feature=youtu.be\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>On the &#8216;ekey uno&#8217; without the &#8216;ekey uno app&#8217;<\/b><\/a><\/div>\n<ol>\n<li>\n<div>Place an administrator finger on the sensor until the light ring begins to flash.<\/div>\n<\/li>\n<li>\n<div>Tap the sensor repeatedly until all light segments are turned off in order to reset the network settings.<\/div>\n<\/li>\n<li>\n<div>Tap the sensor repeatedly until all light segments are turned off a second time in order to completely reset the\u00a0&#8216;ekey uno&#8217;.<\/div>\n<\/li>\n<\/ol>\n<div>This means that the lost device is no longer able to establish a connection to the &#8216;ekey uno&#8217;. Your system is protected against access by unauthorized persons once again.<\/div>\n<div><\/div>\n<div>Now connect your &#8216;ekey uno&#8217; with another mobile device.<\/div>\n<div><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-connect-my-ekey-uno-to-a-mobile-device\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I connect my &#8216;ekey uno&#8217; to a mobile device?<\/b><\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How do I start the app mode?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-start-the-app-mode\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>Hold a finger on the sensor until the upper right segment begins to flash.<\/div>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4664\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/dtsrt_app_mode.png\" alt=\"\" width=\"173\" height=\"168\" \/><\/div>\n<div><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/faq-find-the-right-answer-to-your-question-quickly\/#ekey_uno_app\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>For more FAQs on using the &#8216;ekey uno app&#8217;, tap here.<\/b><\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How can I lock the door with the \u2018ekey uno fingerprint scanner\u2019?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-can-i-lock-the-door-with-the-ekey-uno-fingerprint-scanner\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p>Tap <a href=\"https:\/\/www.youtube.com\/watch?v=DemTqsmclxg\">here<\/a>.<\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How do I reset the &#8216;ekey uno&#8217; to the default settings?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-reset-the-ekey-uno-to-the-default-settings-2\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>When you reset the\u00a0&#8216;ekey uno&#8217;\u00a0to the default settings, all authorizations are permanently deleted and the system settings are reset to their defaults. Your\u00a0&#8216;ekey uno&#8217;\u00a0will then revert to the condition in which it was delivered to you.<\/div>\n<div><\/div>\n<div>You can reset the\u00a0&#8216;ekey uno&#8217;<em><b>\u00a0<\/b><\/em>to the default settings in two different ways.<\/div>\n<div><\/div>\n<div><b>With the &#8216;ekey uno app&#8217;<\/b><\/div>\n<ol>\n<li>\n<div>Connect your mobile device to the\u00a0&#8216;ekey uno&#8217;\u00a0via WLAN.<\/div>\n<\/li>\n<li>\n<div>Open the\u00a0&#8216;ekey uno app&#8217;.<\/div>\n<\/li>\n<li>\n<div>Tap on the &#8220;Device&#8221; symbol at the bottom.<\/div>\n<\/li>\n<li>\n<div>Tap on &#8220;Settings&#8221;.<\/div>\n<\/li>\n<li>\n<div>Tap on &#8220;Reset to default settings&#8221;.<\/div>\n<\/li>\n<\/ol>\n<div><a href=\"https:\/\/www.youtube.com\/watch?v=3q424IqRdEs&amp;feature=youtu.be\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>On the &#8216;ekey uno&#8217; without the &#8216;ekey uno app&#8217;<\/b><\/a><\/div>\n<ol>\n<li>\n<div>Place an administrator finger on the sensor until the light ring begins to flash.<\/div>\n<\/li>\n<li>\n<div>Tap the sensor repeatedly until all light segments are turned off in order to reset the network settings.<\/div>\n<\/li>\n<li>\n<div>Tap the sensor repeatedly until all light segments are turned off a second time in order to completely reset the\u00a0&#8216;ekey uno&#8217;.<\/div>\n<div><\/div>\n<div>You can now reactivate the system if you wish:<\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-activate-the-ekey-system-using-an-ios-operating-system\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I activate the ekey system using an iOS operating system?<\/b><\/a><\/div>\n<\/li>\n<\/ol>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n\n\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-3fbe9b8e8534aaf97d9\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-gettingstarted\" href=\"#tab-3fbe9b8e8534aaf97d9\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-rocket fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Getting started<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-gettingstarted\" id=\"tab-7caef2c33b039127ca6\">\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Why is my &#8216;ekey uno&#8217; not displayed in the WLAN settings?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/why-is-my-ekey-uno-not-displayed-in-the-wlan-settings\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>To start with, rule out the most common causes of this problem:<\/div>\n<ul>\n<li>\n<div>The\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-start-the-app-mode\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">app mode<\/a>\u00a0on the\u00a0&#8216;ekey uno&#8217;\u00a0is not activated.<\/div>\n<\/li>\n<li>\n<div>The\u00a0&#8216;ekey uno&#8217;\u00a0is outside the range of the WLAN signal.<\/div>\n<\/li>\n<\/ul>\n<div>If the\u00a0&#8216;ekey uno&#8217;\u00a0is still not displayed in the WLAN settings, you have the option of resetting the network settings on the\u00a0&#8216;ekey uno&#8217;.<\/div>\n<div><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-reset-the-ekey-uno-to-the-default-settings-2\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I reset the &#8216;ekey uno&#8217; to the default settings?<\/b><\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How do I activate the ekey system?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-activate-the-ekey-system\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div><b>ekey uno fingerprint with eqiva<\/b><\/div>\n<div><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/aDdmJnBzQqI\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<div><\/div>\n<div><b>ekey uno fingerprint with Nuki<\/b><\/div>\n<div><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/vDMCsxA-iFI\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<div><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How do I connect my &#8216;ekey uno&#8217; to a mobile device?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-connect-my-ekey-uno-to-a-mobile-device\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>To connect your\u00a0&#8216;ekey uno&#8217;\u00a0to a mobile device, follow the steps below:<\/div>\n<ol>\n<li>\n<div>Make sure that your\u00a0&#8216;ekey uno&#8217;\u00a0has been installed correctly.<\/div>\n<\/li>\n<li>\n<div>Download the\u00a0&#8216;ekey uno app&#8217;<em>\u00a0<\/em>from the App Store or Google Play (keyword: &#8220;ekey&#8221;).<\/div>\n<\/li>\n<li>\n<div>Start the \u2018ekey uno app\u2019 and follow the instructions.<\/div>\n<\/li>\n<\/ol>\n<ul>\n<li>You have the option of connecting an existing device that has already been activated, or activating a new device.<\/li>\n<\/ul>\n<h3>Problems during activation?<\/h3>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-reestablish-a-connection-between-the-ekey-uno-and-a-mobile-device-during-the-activation-process\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I reestablish a connection between the &#8216;ekey uno&#8217; and a mobile device during the activation process?<\/b><\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How do I reestablish a connection between the &#8216;ekey uno&#8217; and a mobile device during the activation process?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-reestablish-a-connection-between-the-ekey-uno-and-a-mobile-device-during-the-activation-process\/\" target =\"_blank\">Link<\/a><\/p>\n<p><ul>\n<li>\n<div>Check whether your mobile device is connected to the WLAN for your\u00a0&#8216;ekey uno&#8217;.<\/div>\n<\/li>\n<li>\n<div>Make sure that your\u00a0&#8216;ekey uno&#8217;\u00a0is being supplied with power.<\/div>\n<\/li>\n<li>Make sure that WLAN is activated on the mobile device.<\/li>\n<li>Restart the app.<\/li>\n<li>Disconnect the power supply for the &#8216;ekey uno&#8217; and connect it again.<\/li>\n<\/ul>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Why is there no KEY CARD with QR code included with my \u2018ekey uno\u2019?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/why-is-there-no-key-card-with-qr-code-included-with-my-ekey-uno\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p>The KEY CARD with QR code is included with every \u2018ekey uno fingerprint scanner\u2019 manufactured on or after 06\/16\/2021.<\/p>\n<p>If you purchased your device earlier, tap on \u201cI do not have a QR code\u201d and follow the instructions in the \u2018ekey uno app\u2019.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-3334\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/Scan_QR_Code-300x300-1.png\" alt=\"\" width=\"300\" height=\"300\" \/><\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n\n\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-c7871cf99624f7927c4\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-nukismartlock\" href=\"#tab-c7871cf99624f7927c4\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-square fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Nuki Smart Lock<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-nukismartlock\" id=\"tab-bc01b23ebabaa4789ec\">\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Where can I find help if I have problems with the &#8216;Nuki Smart Lock&#8217;?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/where-can-i-find-help-if-i-have-problems-with-the-nuki-smart-lock-2-0\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>Nuki Support<\/div>\n<div><a href=\"https:\/\/support.nuki.io\/hc\/en-us\" target=\"_blank\" rel=\"noopener\">https:\/\/support.nuki.io\/hc\/en-us<\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>What are the prerequisites for the &#8216;Nuki Smart Lock?&#8217;<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/what-are-the-prerequisites-for-the-nuki-smart-lock-2-0\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p>If you tap\u00a0<a href=\"https:\/\/nuki.io\/en\/installation-check\/?b=https%3A%2F%2Fshop.nuki.io%2Fen%2Faccess-solutions%2Fnuki-smart-lock%2F\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">here<\/a>, you will be linked directly to the Installation Check for the &#8216;Nuki Smart Lock&#8217;.<\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>With which \u2018Nuki Smart Locks\u2019 is the \u2018ekey uno fingerprint scanner\u2019 compatible?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/with-which-nuki-smart-locks-is-the-ekey-uno-fingerprint-scanner-compatible\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p>The ekey uno fingerprint scanner is compatible with all Nuki Smart Locks except the Smart Lock Ultra, the Smart Lock Pro (5th Gen) and the Smart Lock Go.<\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n\n\n\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-dfe899344d3f8b1348c\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-eqivasmartlock\" href=\"#tab-dfe899344d3f8b1348c\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-square fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>eqiva Smart Lock<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-eqivasmartlock\" id=\"tab-d5440c6f6826ce5bb24\">\n\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>What are the prerequisites for an &#8216;eqiva BLUETOOTH\u00ae Smart Lock&#8217;?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/what-are-the-prerequisites-for-an-eqiva-bluetooth-smart-lock\/\" target =\"_blank\">Link<\/a><\/p>\n<p><ul>\n<li>A door that opens inward with a handle or knob*.<\/li>\n<li>A suitable locking cylinder that protrudes 8 to 15\u00a0mm on the inside of the door.**<\/li>\n<li>A smooth-running lock or bolt.<\/li>\n<li>A suitable mobile device (support from iOS 8.3, Android 4.4, and Windows 8.1).<\/li>\n<\/ul>\n<div>Tip: We recommend locking cylinders with an emergency and danger function (also known as a priority function). This means that the lock can be unlocked, locked, or opened from the outside with a key if necessary.<\/div>\n<div><\/div>\n<div>*If the door opens outward, the distance between the locking cylinder and the door frame must be greater than 30\u00a0mm.<\/div>\n<div>**<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/what-options-are-there-if-the-locking-cylinder-does-not-protrude-by-between-8-and-15-mm\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>What options are there if the locking cylinder does not protrude by between 8 and 15 mm?<\/b><\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>Which locking cylinders are suitable for an &#8216;eqiva BLUETOOTH\u00ae Smart Lock&#8217;?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/which-locking-cylinders-are-suitable-for-an-eqiva-bluetooth-smart-lock\/\" target =\"_blank\">Link<\/a><\/p>\n<p><ul>\n<li>Double Euro profile cylinder<\/li>\n<li>Swiss locking cylinder (mounting plate not included in the scope of delivery)<\/li>\n<\/ul>\n<div>See also:\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/which-locking-cylinders-are-suitable-for-an-eqiva-bluetooth-smart-lock\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>What are the prerequisites for an &#8216;eqiva BLUETOOTH\u00ae Smart Lock&#8217;?<\/b><\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>What options are there if the locking cylinder does not protrude by between 8 and 15 mm?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/what-options-are-there-if-the-locking-cylinder-does-not-protrude-by-between-8-and-15-mm\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>The following options are available:<\/div>\n<ul>\n<li>Buy a suitable locking cylinder of the right length.<\/li>\n<li>Attach or remove the escutcheon or rosette fitting.<\/li>\n<\/ul>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>Is the latch also pulled when the door is opened?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/is-the-latch-also-pulled-when-the-door-is-opened\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p>Yes, as long as the locking cylinder is suitable for this.<\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>Can I also mount the &#8216;eqiva BLUETOOTH\u00ae Smart Lock&#8217; in unprotected outdoor areas?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/can-i-also-mount-the-eqiva-bluetooth-smart-lock-in-unprotected-outdoor-areas\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p>No, the\u00a0&#8216;eqiva\u00a0BLUETOOTH\u00ae Smart Lock&#8217;\u00a0is only intended for indoor use.<\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>Is the &#8216;Eqiva Lock&#8217; app required for the setup?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/is-the-eqiva-lock-app-required-for-the-setup\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>Yes, the\u00a0&#8216;Eqiva Lock&#8217;\u00a0app is required to:<\/div>\n<ul>\n<li>Set operation modes (&#8220;Normal mode&#8221;, &#8220;Automatic closing&#8221;, and &#8220;Permanent closing&#8221;),<\/li>\n<li>\n<div>Carry out updates for the\u00a0&#8216;eqiva\u00a0BLUETOOTH\u00ae Smart Lock&#8217;<em>\u00a0<\/em>firmware,<\/div>\n<\/li>\n<li>Define the direction of rotation,<\/li>\n<li>Define the required number of turns required to lock the door.<\/li>\n<\/ul>\n<div>All other functions are managed through the\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-start-the-app-mode\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">&#8216;ekey uno app&#8217;<\/a>.<\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>How do I know when the battery charge is low?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-know-when-the-battery-charge-is-low\/\" target =\"_blank\">Link<\/a><\/p>\n<p><ul>\n<li>The LED indicator will light up orange once after the door is opened or closed.<\/li>\n<li>A short acoustic signal will sound several times after the door is opened or closed.<\/li>\n<li>The &#8216;Eqiva Lock&#8217; app will report a fault.<\/li>\n<\/ul>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>How far apart may the &#8216;eqiva BLUETOOTH\u00ae Smart Lock&#8217; and the &#8216;ekey uno&#8217; fingerprint scanner be from one another?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-far-apart-may-the-eqiva-bluetooth-smart-lock-and-the-ekey-uno-fingerprint-scanner-be-from-one-another\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>The wireless range in the open is 10\u00a0m.<\/div>\n<div>Depending on the building structure, a test must be carried out before mounting to see whether the wireless signal is sufficient.<\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>How can I operate the &#8216;eqiva BLUETOOTH\u00ae Smart Lock&#8217; without a fingerprint scanner and mobile device?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-can-i-operate-the-eqiva-bluetooth-smart-lock-without-a-fingerprint-scanner-and-mobile-device\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p>Using the handwheel from the inside, using functional buttons on the door lock actuator, and with a key from the outside.<\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>How can I change the direction of rotation if the &#8216;eqiva BLUETOOTH\u00ae Smart Lock&#8217; turns the wrong way?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-can-i-change-the-direction-of-rotation-if-the-eqiva-bluetooth-smart-lock-turns-the-wrong-way\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p>The direction of rotation can be set in the\u00a0&#8216;Eqiva Lock&#8217;<em>\u00a0<\/em>app.<\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>How loud is the &#8216;eqiva BLUETOOTH\u00ae Smart Lock&#8217;?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-loud-is-the-eqiva-bluetooth-smart-lock\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>The exact noise level depends on several factors, such as the device&#8217;s surroundings once installed and how smoothly the lock cylinder can turn.<\/div>\n<div>The perceived volume cannot be specified, since this is subjective.<\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n\n\n\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-0c1f1eb686e9f213684\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-ekeyunoapp\" href=\"#tab-0c1f1eb686e9f213684\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-mobile-alt fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>ekey uno App<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-ekeyunoapp\" id=\"tab-b869be4079c146fc2a3\">\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How many &#8216;ekey uno&#8217; fingerprint scanners can be managed in the &#8216;ekey uno app&#8217;?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-many-ekey-uno-fingerprint-scanners-can-be-managed-in-the-ekey-uno-app\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p>The number of\u00a0&#8216;ekey uno&#8217;\u00a0fingerprint scanners is limited by the storage space on your mobile device. The\u00a0&#8216;ekey uno\u00a0app&#8217;\u00a0does not have any restrictions.<\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Why can I not activate &#8220;Log in automatically.&#8221;?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/why-can-i-not-activate-log-in-automatically\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>The &#8216;ekey uno app&#8217; checks the security of your mobile device automatically in the background. If it is not secure enough, &#8220;Log in automatically.&#8221; cannot be activated.<\/div>\n<div>You can increase the security of your mobile device by setting a code to unlock your home screen, for example.<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4707\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/automatisch_anmelden.png\" alt=\"\" width=\"466\" height=\"938\" \/><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How many log entries are saved?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-many-log-entries-are-saved\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p>Up to 1,000 log entries can be saved.<\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How many users can I store?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-many-users-can-i-store\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>Up to 20 users can be stored.<\/div>\n<div>10 fingers can be stored for each user.<\/div>\n<div><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-create-a-new-user-or-administrator\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I create a new user or administrator?<\/b><\/a><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-delete-a-user\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I delete a user?<\/b><\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Where can I find information about my device in the &#8216;ekey uno app&#8217;?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/where-can-i-find-information-about-my-device-in-the-ekey-uno-app\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>Android:<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4631\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/COUPLE_DOOR_LOCK_ACTUATOR_android.png\" alt=\"\" width=\"250\" height=\"498\" \/><\/div>\n<div><\/div>\n<div><\/div>\n<div>iOS:<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4635\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/COUPLE_DOOR_LOCK_ACTUATOR_ios.png\" alt=\"\" width=\"250\" height=\"498\" \/><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-connect-my-ekey-uno-to-a-mobile-device\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I connect my &#8216;ekey uno&#8217; to a mobile device?<\/b><\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Where can I find information about the users in the &#8216;ekey uno app&#8217;?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/where-can-i-find-information-about-the-users-in-the-ekey-uno-app\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>Tap on &#8220;+&#8221; in the bottom-right (Android) or top-right (iOS) to create a new user.<\/div>\n<div><\/div>\n<div>Android:<\/div>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4686\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/ekey_uno_App_Mockups_Android_EN4.png\" alt=\"\" width=\"427\" height=\"800\" \/><\/div>\n<div><\/div>\n<div>iOS:<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4681\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/ekey_uno_App_Mockups_IOS_EN4.png\" alt=\"\" width=\"427\" height=\"800\" \/><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-delete-a-user\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I delete a user?<\/b><\/a><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-store-a-new-finger\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I store a new finger?<\/b><\/a><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-can-i-delete-individual-fingers-from-a-user\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How can I delete individual fingers from a user?<\/b><\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Where can I find information about user groups in the &#8216;ekey uno app&#8217;?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/where-can-i-find-information-about-user-groups-in-the-ekey-uno-app\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>Tap on &#8220;+&#8221; in the bottom-right (Android) or top-right (iOS) to create a new group.<\/div>\n<div><\/div>\n<div>You can define the time slot for access here.<\/div>\n<div><\/div>\n<div>Android:<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4690\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/ekey_uno_App_Mockups_Android_EN5.png\" alt=\"\" width=\"427\" height=\"800\" \/><\/div>\n<div><\/div>\n<div>iOS:<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4694\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/ekey_uno_App_Mockups_IOS_EN5.png\" alt=\"\" width=\"427\" height=\"800\" \/><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-create-time-slots-for-users\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I create time slots for users?<\/b><\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How do I store a new finger?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-store-a-new-finger\/\" target =\"_blank\">Link<\/a><\/p>\n<p><ol>\n<li>Create a new user or select a user that has already been saved.<\/li>\n<li>Tap on &#8220;Stored fingers&#8221;.<\/li>\n<li>Tap on &#8220;+&#8221; in the top-right.<\/li>\n<li>Follow the instructions.<\/li>\n<\/ol>\n<div>Note: The system enables a maximum of 200 fingerprints or 20 users to be stored.<\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How can I delete individual fingers from a user?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-can-i-delete-individual-fingers-from-a-user\/\" target =\"_blank\">Link<\/a><\/p>\n<p><ol>\n<li>Select an already stored user.<\/li>\n<li>Tap on &#8220;Stored fingers&#8221;.<\/li>\n<li>Select the finger that you would like to delete.<\/li>\n<li>Tap on &#8220;Delete finger&#8221;.<\/li>\n<\/ol>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How do I delete a user?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-delete-a-user\/\" target =\"_blank\">Link<\/a><\/p>\n<p><ol>\n<li>Tap on the &#8220;User&#8221; symbol at the bottom.<\/li>\n<li>Select the user you want to delete.<\/li>\n<li>Tap on &#8220;Edit&#8230;&#8221;.<\/li>\n<li>Tap on &#8220;Delete user&#8221;.<\/li>\n<\/ol>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-can-i-delete-individual-fingers-from-a-user\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How can I delete individual fingers from a user?<\/b><\/a><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-create-time-slots-for-users\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I create time slots for users?<\/b><\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How do I create a new user or administrator?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-create-a-new-user-or-administrator\/\" target =\"_blank\">Link<\/a><\/p>\n<p><ol>\n<li>Tap on the &#8220;User&#8221; symbol at the bottom.<\/li>\n<li>Tap on &#8220;+&#8221; in the bottom-right (Android) or top-right (iOS).<\/li>\n<li>Follow the instructions.<\/li>\n<\/ol>\n<div>Android:<\/div>\n<div><img decoding=\"async\" class=\"alignnone wp-image-4662 size-full\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/ekey_uno_App_Mockups_Android_DE14.png\" alt=\"\" width=\"427\" height=\"800\" \/><\/div>\n<div><\/div>\n<div>iOS:<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4654\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/ekey_uno_App_Mockups_IOS_EN12.png\" alt=\"\" width=\"427\" height=\"800\" \/><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-store-a-new-finger\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I store a new finger?<\/b><\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How do I reset the &#8216;ekey uno&#8217; to the default settings?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-reset-the-ekey-uno-to-the-default-settings-2\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>When you reset the\u00a0&#8216;ekey uno&#8217;\u00a0to the default settings, all authorizations are permanently deleted and the system settings are reset to their defaults. Your\u00a0&#8216;ekey uno&#8217;\u00a0will then revert to the condition in which it was delivered to you.<\/div>\n<div><\/div>\n<div>You can reset the\u00a0&#8216;ekey uno&#8217;<em><b>\u00a0<\/b><\/em>to the default settings in two different ways.<\/div>\n<div><\/div>\n<div><b>With the &#8216;ekey uno app&#8217;<\/b><\/div>\n<ol>\n<li>\n<div>Connect your mobile device to the\u00a0&#8216;ekey uno&#8217;\u00a0via WLAN.<\/div>\n<\/li>\n<li>\n<div>Open the\u00a0&#8216;ekey uno app&#8217;.<\/div>\n<\/li>\n<li>\n<div>Tap on the &#8220;Device&#8221; symbol at the bottom.<\/div>\n<\/li>\n<li>\n<div>Tap on &#8220;Settings&#8221;.<\/div>\n<\/li>\n<li>\n<div>Tap on &#8220;Reset to default settings&#8221;.<\/div>\n<\/li>\n<\/ol>\n<div><a href=\"https:\/\/www.youtube.com\/watch?v=3q424IqRdEs&amp;feature=youtu.be\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>On the &#8216;ekey uno&#8217; without the &#8216;ekey uno app&#8217;<\/b><\/a><\/div>\n<ol>\n<li>\n<div>Place an administrator finger on the sensor until the light ring begins to flash.<\/div>\n<\/li>\n<li>\n<div>Tap the sensor repeatedly until all light segments are turned off in order to reset the network settings.<\/div>\n<\/li>\n<li>\n<div>Tap the sensor repeatedly until all light segments are turned off a second time in order to completely reset the\u00a0&#8216;ekey uno&#8217;.<\/div>\n<div><\/div>\n<div>You can now reactivate the system if you wish:<\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-activate-the-ekey-system-using-an-ios-operating-system\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I activate the ekey system using an iOS operating system?<\/b><\/a><\/div>\n<\/li>\n<\/ol>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Where can I find the log data?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/where-can-i-find-the-log-data\/\" target =\"_blank\">Link<\/a><\/p>\n<p><ol>\n<li>Tap on the &#8220;Home&#8221; or &#8220;More&#8221; symbol at the bottom.<\/li>\n<li>Tap on &#8220;Access logs&#8221;.<\/li>\n<\/ol>\n<div>Android:<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4702\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/ekey_uno_App_Mockups_Android_EN6.png\" alt=\"\" width=\"427\" height=\"800\" \/><\/div>\n<div><\/div>\n<div>iOS:<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4698\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/ekey_uno_App_Mockups_IOS_EN6.png\" alt=\"\" width=\"427\" height=\"800\" \/><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How do I create time slots for users?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-create-time-slots-for-users\/\" target =\"_blank\">Link<\/a><\/p>\n<p><ol>\n<li>Tap on the &#8220;Group&#8221; symbol.<\/li>\n<li>Create a new user group or select an existing group.<\/li>\n<li>Tap on &#8220;User&#8221;.<\/li>\n<li>Tap on &#8220;Add time slot&#8221;.<\/li>\n<\/ol>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Which functions can I find under the &#8220;More&#8221; symbol?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/which-functions-can-i-find-under-the-more-symbol\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>Android:<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4702\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/ekey_uno_App_Mockups_Android_EN6.png\" alt=\"\" width=\"427\" height=\"800\" \/><\/div>\n<div><\/div>\n<div>iOS:<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4698\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/ekey_uno_App_Mockups_IOS_EN6.png\" alt=\"\" width=\"427\" height=\"800\" \/><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How do I connect the &#8216;ekey uno&#8217; to the door lock actuator?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-connect-the-ekey-uno-to-the-door-lock-actuator\/\" target =\"_blank\">Link<\/a><\/p>\n<p><ol>\n<li>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-connect-my-ekey-uno-to-a-mobile-device\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Connect your mobile device to the\u00a0&#8216;ekey uno&#8217;<\/a>.<\/div>\n<\/li>\n<li>\n<div>Launch the &#8216;ekey uno app&#8217;.<\/div>\n<\/li>\n<li>Tap on the &#8220;Device&#8221; symbol at the bottom.<\/li>\n<li>Tap on &#8220;Connection&#8221;.<\/li>\n<li>Tap on &#8220;COUPLE DOOR LOCK ACTUATOR&#8221;.<\/li>\n<li>Follow the instructions.<\/li>\n<\/ol>\n<div>Android:<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4631\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/COUPLE_DOOR_LOCK_ACTUATOR_android.png\" alt=\"\" width=\"250\" height=\"498\" \/><\/div>\n<div><\/div>\n<div>iOS:<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4635\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/COUPLE_DOOR_LOCK_ACTUATOR_ios.png\" alt=\"\" width=\"250\" height=\"498\" \/><\/div>\n<div>The user manual for the &#8216;eqiva BLUETOOTH\u00ae Smart Lock&#8217; can be found\u00a0<a href=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/Key-BLE_UM_GEFI_eqiva_161129_web.pdf\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">here(pdf).<\/a><\/div>\n<div>You can find support for connection issues with the &#8216;Nuki Smart Lock&#8217; <a href=\"https:\/\/nuki.io\/en\/support\/smart-lock\/sl-troubleshooting\/connection-status\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">here<\/a>.<\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Where can I find an overview of my devices?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/where-can-i-find-an-overview-of-my-devices\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>You will always be shown a device overview when you launch the\u00a0&#8216;ekey uno\u00a0app&#8217;. This shows all devices to which you have ever connected via WLAN.<\/div>\n<div>You can also reach the device overview by tapping on the &#8220;More&#8221; symbol in the\u00a0&#8216;ekey uno\u00a0app&#8217;\u00a0and then tapping on &#8220;Change ekey device&#8221;.<\/div>\n<div><\/div>\n<div>Use &#8220;Couple with new device&#8221; to connect to a completely new device.<\/div>\n<div>Use &#8220;Connect to existing device&#8221; to connect to a device that has already been connected to another mobile device, but not to yours.<\/div>\n<div><\/div>\n<div>Android:<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4673\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/ekey_uno_App_Mockups_Android_EN7.png\" alt=\"\" width=\"427\" height=\"800\" \/><\/div>\n<div><\/div>\n<div>iOS:<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4677\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/ekey_uno_App_Mockups_IOS_EN7.png\" alt=\"\" width=\"427\" height=\"800\" \/><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How do I delete an ekey device from the device overview?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-delete-an-ekey-device-from-the-device-overview\/\" target =\"_blank\">Link<\/a><\/p>\n<p><ol>\n<li>Select the device you want to delete in the device overview.<\/li>\n<li>Tap on the device for at least three seconds.<\/li>\n<li>Select &#8220;Delete&#8221;.<\/li>\n<\/ol>\n<div>The settings and data for the deleted device are retained. The device is only removed from the list. You can\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-connect-my-ekey-uno-to-a-mobile-device\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>add the device again<\/b><\/a>\u00a0with &#8220;Connect to existing device&#8221;.<\/div>\n<div><\/div>\n<div>Android:<\/div>\n<div>\u00a0<img decoding=\"async\" class=\"alignnone size-medium wp-image-4642\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/delete_device_android.png\" alt=\"\" width=\"320\" height=\"600\" \/><\/div>\n<div><\/div>\n<div>iOS:<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4646\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/delete_device_ios.png\" alt=\"\" width=\"320\" height=\"600\" \/><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Why doesn&#8217;t the connection to my \u2018ekey uno\u2019 work when I select \u201cCONNECT TO EXISTING DEVICE\u201d?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/why-doesnt-the-connection-to-my-ekey-uno-work-when-i-select-connect-to-existing-device\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p>The \u201cCONNECT TO EXISTING DEVICE\u201d function is only intended for mobile devices that have not yet activated an \u2018ekey uno\u2019 on the start window.<\/p>\n<p>If you can see the \u201cSTART\u201d button, connect to the \u2018ekey uno\u2019 via \u201cSTART\u201d or delete the \u2018ekey uno\u2019 from your \u2018ekey uno app\u2019.<\/p>\n<p><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-delete-an-ekey-device-from-the-device-overview\/\">How do I delete an ekey device from the device overview?<\/a><\/p>\n<p>Then continue with \u201cCONNECT TO EXISTING DEVICE\u201d.<\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n\n\n\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-340c7f6b36597281cfb\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-installation&amp;mounting\" href=\"#tab-340c7f6b36597281cfb\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-cogs fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Installation &amp; mounting<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-installation&amp;mounting\" id=\"tab-201b30ea678984523f8\">\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>What do I need to consider when it comes to the &#8216;ekey uno&#8217;s power supply?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/what-do-i-need-to-consider-when-it-comes-to-the-ekey-unos-power-supply\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div><b>Risk of electrocution<\/b>:<\/div>\n<div>The\u00a0&#8216;ekey uno&#8217;\u00a0is operated with Safety Extra Low Voltage (SELV). Only use power supplies rated protection class 2 with safety approval according to EN 60950-1.<\/div>\n<div>Failure to do so will create a risk of fatal electrocution.<\/div>\n<div>Only certified electricians are authorized to carry out electrical installation work on mains systems.<\/div>\n<div><\/div>\n<div><b>Property damage in the event of incorrect mounting and wiring:<\/b><\/div>\n<div>The system devices are operated using electricity.<\/div>\n<div>They could be destroyed if they are mounted and wired incorrectly.<\/div>\n<div>Mount and wire the system devices correctly before connecting the power.<\/div>\n<div><\/div>\n<div>Mount and wire the system devices in line with the &#8220;Quick Start Guide&#8221; included with the product.<\/div>\n<div><\/div>\n<div>Complete safety information can be found\u00a0<a href=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/Sicherheitshinweise_ekey_uno_int_web_ID319-1.pdf\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>here (pdf)<\/b><\/a>.<\/div>\n<\/p>\n<\/details>\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How can I secure my &#8216;ekey uno&#8217; against tampering?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-can-i-secure-my-ekey-uno-against-tampering\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>You can fix the rechargeable battery to the\u00a0&#8216;ekey uno&#8217; using the safety screw supplied.<\/div>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3542\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/manipulation.jpg\" alt=\"\" width=\"320\" height=\"450\" \/><\/div>\n<\/p>\n<\/details>\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>What do I need to consider when I mount and wire the device?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/what-do-i-need-to-consider-when-i-mount-and-wire-the-device\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>\n<p>Mount and wire the system devices in line with the \u201cQuick Start Guide\u201d\u00a0included with the product.<\/p>\n<p><a href=\"https:\/\/www.ekey-uno.net\/en\/download\/\">https:\/\/www.ekey-uno.net\/en\/download\/<\/a><\/p>\n<\/div>\n<\/p>\n<\/details>\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Where is the best place to mount the &#8216;ekey uno&#8217;?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/where-is-the-best-place-to-mount-the-ekey-uno\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>You can mount the\u00a0&#8216;ekey uno&#8217;\u00a0practically anywhere with the screws supplied.<\/div>\n<div><\/div>\n<div>Protect the device from extreme weather conditions (strong sunlight, rain, hail, etc.). This will prolong its service life.<\/div>\n<div><\/div>\n<div>Mount the &#8216;ekey uno&#8217; in the immediate vicinity of the door lock actuator. According to the BLUETOOTH\u00ae technology standard, the typical range is 10 m. However, depending on the installation situation, this may be lower \u2013 in some cases, it is around just 1 m.<\/div>\n<div><\/div>\n<div>Thick metal doors can have a negative impact on the connection quality.<\/div>\n<\/p>\n<\/details>\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How do I mount my &#8216;ekey uno&#8217;?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-mount-my-ekey-uno\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>You can find a detailed description of the mounting process in the Quick Start Guide supplied with the\u00a0&#8216;ekey uno&#8217;.<\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/download\/\">https:\/\/www.ekey-uno.net\/en\/download\/<\/a><\/div>\n<div><\/div>\n<p>&nbsp;<\/p>\n<\/p>\n<\/details>\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How can I convert the rechargeable battery-powered wireless fingerprint scanner into a wireless fingerprint scanner?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-can-i-convert-the-rechargeable-battery-powered-wireless-fingerprint-scanner-into-a-wireless-fingerprint-scanner\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-4611\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/akku_zu_netz.png\" alt=\"\" width=\"521\" height=\"525\" \/><\/p>\n<\/p>\n<\/details>\n\n\n<\/div>\n\n\n\n\n\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-b85f7336dd3bc386c29\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-errorsignals&amp;troubleshooting\" href=\"#tab-b85f7336dd3bc386c29\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-times-circle fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Error signals &amp; troubleshooting<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-errorsignals&amp;troubleshooting\" id=\"tab-52ae996fe575a02dc81\">\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Why can\u2019t I connect to the \u2018ekey uno\u2019 using the \u201cStart\u201d button?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/why-cant-i-connect-to-the-ekey-uno-using-the-start-button\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p>The \u201cStart\u201d button is displayed if you have already started up an \u2018ekey uno\u2019 with the \u2018ekey uno app\u2019. The registration is carried out automatically via the \u201cStart\u201d button.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-3321\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/Hallo-1-300x300-1.png\" alt=\"\" width=\"300\" height=\"300\" \/><\/p>\n<p>If you have reset the device, delete the \u2018ekey uno\u2019 in your app and perform the activation again.\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-delete-an-ekey-device-from-the-device-overview\/\">How do I delete an ekey device from the device overview?<\/a><\/p>\n<ol>\n<li><img decoding=\"async\" class=\"alignnone size-full wp-image-3325\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/Sind_Sie_sicher-300x300-1.png\" alt=\"\" width=\"300\" height=\"300\" \/>2.<img decoding=\"async\" class=\"alignnone size-full wp-image-3329\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/Willkommen-300x300-1.png\" alt=\"\" width=\"300\" height=\"300\" \/><\/li>\n<\/ol>\n<p>If you have received a replacement device, delete the \u2018ekey uno\u2019 in your app and reactivate it.\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-delete-an-ekey-device-from-the-device-overview\/\">How do I delete an ekey device from the device overview?<\/a><\/p>\n<ol>\n<li><img decoding=\"async\" class=\"alignnone size-full wp-image-3325\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/Sind_Sie_sicher-300x300-1.png\" alt=\"\" width=\"300\" height=\"300\" \/>2. <img decoding=\"async\" class=\"alignnone size-full wp-image-3329\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/Willkommen-300x300-1.png\" alt=\"\" width=\"300\" height=\"300\" \/><\/li>\n<\/ol>\n<p>If you are using several \u2018ekey uno\u2019 devices, make sure that you have selected the correct device.<\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Why is my &#8216;ekey uno&#8217; not responding when I place a finger on the sensor?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/why-is-my-ekey-uno-not-responding-when-i-place-a-finger-on-the-sensor\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>First of all, check the following:<\/div>\n<ul>\n<li>\n<div>Is the\u00a0rechargeable battery\u00a0charged and operational, or is the power supply properly connected?<\/div>\n<\/li>\n<li>\n<div>Is the sensor surface\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-clean-my-ekey-uno\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">clean<\/a>?<\/div>\n<\/li>\n<li>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-use-the-fingerprint-scanner-correctly\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Have you placed your finger correctly<\/a>?<\/div>\n<\/li>\n<li>\n<div>Have you touched the\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/activation-sensor\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">activation sensor<\/a>?<\/div>\n<\/li>\n<li>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaq\/why-is-my-finger-not-recognized\/\" rel=\"nofollow noopener noreferrer\">Is your finger recognizable to the sensor<\/a>?<\/div>\n<\/li>\n<\/ul>\n<div>If these requirements are fulfilled, and your &#8216;ekey uno&#8217; still does not respond, contact our support team at <a href=\"https:\/\/www.ekey.net\/en\/support-ticket\">https:\/\/www.ekey.net\/en\/support-ticket<\/a>.<\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Why is the &#8216;ekey uno&#8217; so hot?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/why-is-the-ekey-uno-so-hot\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p>The surface of the\u00a0&#8216;ekey uno&#8217;\u00a0can heat up considerably in the sunlight. Try to mount it in a location that is as sheltered as possible.<\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>The &#8216;ekey uno&#8217; has been found but it is not possible to connect to the fingerprint scanner.<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/the-ekey-uno-has-been-found-but-it-is-not-possible-to-connect-to-the-fingerprint-scanner\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>If it is not possible to connect to the fingerprint scanner, there could be a connection problem between your mobile device and the fingerprint scanner.<\/div>\n<div>To start with, rule out the most common causes of this problem:<\/div>\n<ul>\n<li>\n<div>The\u00a0&#8216;ekey uno&#8217;\u00a0has a weak WLAN signal<\/div>\n<\/li>\n<li>The WLAN password was entered incorrectly<\/li>\n<li>Your mobile device is not supported (support from iOS 12.0, Android 7.0)<\/li>\n<\/ul>\n<div>If you still cannot connect to the\u00a0&#8216;ekey uno&#8217;, proceed as follows:<\/div>\n<ul>\n<li>\n<div>Restart your mobile device and then reconnect via the\u00a0&#8216;ekey uno\u00a0app&#8217;.<\/div>\n<\/li>\n<\/ul>\n<div>If your\u00a0&#8216;ekey uno&#8217;\u00a0still does not respond, contact our support team at\u00a0\u00a0<a href=\"https:\/\/www.ekey.net\/en\/support-ticket\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">https:\/\/www.ekey.net\/en\/support-ticket\/<\/a>.<\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>The connection between the mobile device and the &#8216;ekey uno&#8217; is constantly being interrupted.<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/the-connection-between-the-mobile-device-and-the-ekey-uno-is-constantly-being-interrupted\/\" target =\"_blank\">Link<\/a><\/p>\n<p><ul>\n<li>Ensure that you have activated the WLAN connection in the settings for your mobile device and that you are connected to the ekey device.<\/li>\n<li>Make sure that you are within the range of the device.<\/li>\n<li>Make sure that the rechargeable battery for your ekey device is charged.<\/li>\n<li>\n<div>Make sure that the setting for automatically toggling to mobile data is\u00a0deactivated\u00a0(name varies depending on manufacturer of the mobile device; see below).<\/div>\n<ul>\n<li>Apple \u2013 Wi-Fi Assist (under Settings &gt; Mobile Data)<\/li>\n<li>Samsung \u2013 Smart network switch (under Settings &gt; Connections &gt; Wi-Fi &gt; Advanced)<\/li>\n<li>Huawei \u2013 Wi-Fi+ (under Settings &gt; Wireless &amp; networks &gt; Wi-Fi)<\/li>\n<li>LG \u2013 Switch to mobile data (under Settings &gt; Networks &gt; Wi-Fi &gt; Advanced)<\/li>\n<li>HTC \u2013 Auto-switch to mobile network (under Settings &gt; Wi-Fi &gt; Advanced)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Why is my &#8216;ekey uno&#8217; not displayed in the WLAN settings?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/why-is-my-ekey-uno-not-displayed-in-the-wlan-settings\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>To start with, rule out the most common causes of this problem:<\/div>\n<ul>\n<li>\n<div>The\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-start-the-app-mode\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">app mode<\/a>\u00a0on the\u00a0&#8216;ekey uno&#8217;\u00a0is not activated.<\/div>\n<\/li>\n<li>\n<div>The\u00a0&#8216;ekey uno&#8217;\u00a0is outside the range of the WLAN signal.<\/div>\n<\/li>\n<\/ul>\n<div>If the\u00a0&#8216;ekey uno&#8217;\u00a0is still not displayed in the WLAN settings, you have the option of resetting the network settings on the\u00a0&#8216;ekey uno&#8217;.<\/div>\n<div><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-reset-the-ekey-uno-to-the-default-settings-2\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I reset the &#8216;ekey uno&#8217; to the default settings?<\/b><\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Why is my finger too dry or too cold?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/why-is-my-finger-too-dry-or-too-cold\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>The fingerprint scanner only works correctly and reliably with the papillary lines of the front phalanx. In the case of very dry or cold fingers, these papillary lines cannot be detected sufficiently.<\/div>\n<div><\/div>\n<div>Try the following:<\/div>\n<ul>\n<li>\n<div>You can warm a cold finger by rubbing it.<\/div>\n<\/li>\n<li>\n<div>If your hands are dry, it often helps to run your finger over your forehead.<\/div>\n<\/li>\n<li>If possible, use another finger.<\/li>\n<\/ul>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Why is my finger too wet?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/why-is-my-finger-too-wet\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>The fingerprint scanner only works correctly and reliably with the papillary lines of the front phalanx. If your finger or the sensor is too wet, these papillary lines cannot be detected sufficiently.<\/div>\n<div><\/div>\n<div>Try the following:<\/div>\n<ul>\n<li>\n<div>Dry your finger.<\/div>\n<\/li>\n<li>Dry the sensor of the fingerprint scanner with a non-abrasive cloth.<\/li>\n<\/ul>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Why can I not store a certain finger?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/why-can-i-not-store-a-certain-finger\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-use-the-fingerprint-scanner-correctly\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">The correct use of the fingerprint scanner is necessary to store fingers.<\/a><\/div>\n<div><\/div>\n<div><iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/4CLdBwlj4-o\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<div><\/div>\n<div>Each person will have fingers that are more or less suitable. Due to its size, the little finger is usually not ideal. Larger grazes and injuries can also cause problems.<\/div>\n<div><\/div>\n<div>Some people have finger grooves that are too flat for genetic reasons or due to abrasion. These fingers do not provide a usable image and can therefore not be stored.<\/div>\n<div><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/why-is-my-ekey-uno-not-responding-when-i-place-a-finger-on-the-sensor\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>Why is my &#8216;ekey uno&#8217; not responding when I place a finger on the sensor<\/b><\/a><b>?<\/b><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/why-is-my-finger-not-recognized\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>Why is my finger not recognized<\/b><\/a><b>?<\/b><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Why is my finger not recognized?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/why-is-my-finger-not-recognized\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>Make sure that you have\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-use-the-fingerprint-scanner-correctly\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">placed your finger correctly.<\/a><\/div>\n<div><\/div>\n<div>In some cases, the state of the finger itself can lead to lack of recognition. The fingerprint scanner only works correctly and reliably with the papillary lines of the front phalanx. If your finger is very dry, wet, or cold, these papillary lines cannot be detected sufficiently.<\/div>\n<div><\/div>\n<div>If your finger is very dry:<\/div>\n<ul>\n<li>If your hands are dry, it often helps to run your finger over your forehead.<\/li>\n<\/ul>\n<div>If your finger or the sensor is wet:<\/div>\n<ul>\n<li>Dry your finger.<\/li>\n<li>Dry the sensor of the fingerprint scanner with a non-abrasive cloth.<\/li>\n<\/ul>\n<div>If your finger is cold:<\/div>\n<ul>\n<li>You can warm a cold finger by rubbing it.<\/li>\n<\/ul>\n<div>Should the problem persist: if possible, use another finger. Otherwise, contact our support team at <a href=\"https:\/\/www.ekey.net\/en\/support-ticket\/\">https:\/\/www.ekey.net\/en\/support-ticket\/<\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>What do the various LED signals mean?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/what-do-the-various-led-signals-mean-2\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div class=\"answer\" dir=\"auto\">\n<div>The\u00a0&#8216;ekey uno&#8217;\u00a0can display different operation modes and errors with its 4 LEDs. Different light colors, configurations, and types are used for this.<\/div>\n<h1>Initial activation<\/h1>\n<h2><img decoding=\"async\" class=\"alignnone size-full wp-image-3302\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal1.png\" alt=\"\" width=\"316\" height=\"295\" \/><\/h2>\n<div><em>Flashing blue<\/em><\/div>\n<h3>Connect with mobile device<\/h3>\n<div>If the upper left LED segment is flashing blue, the &#8216;ekey uno fingerprint scanner&#8217; is ready to be\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-connect-my-ekey-uno-to-a-mobile-device\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">connected with a mobile device\u00a0<\/a>during the initial activation process.<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3366\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal2.png\" alt=\"\" width=\"316\" height=\"294\" \/><\/div>\n<div><em>Illuminated\/flashing blue<\/em><\/div>\n<h3>Connected with mobile device (initial activation)<\/h3>\n<div>If the upper left LED segment is illuminated blue and the upper right LED segment is flashing blue, the connection between the &#8216;ekey uno fingerprint scanner&#8217; and the mobile device during the initial activation process was established successfully.<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3370\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal3.png\" alt=\"\" width=\"316\" height=\"296\" \/><\/div>\n<div><em>Illuminated\/flashing blue<\/em><\/div>\n<h3>Set up network and administrator settings<\/h3>\n<div>If the upper left LED segments are illuminated blue and the lower right LED segment is flashing blue, the network and administrator settings can be set up in the &#8216;ekey uno app&#8217;.<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3374\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal4.png\" alt=\"\" width=\"316\" height=\"296\" \/><\/div>\n<div><em>Illuminated blue<\/em><\/div>\n<h3>Store administrator finger<\/h3>\n<div>If the lower right LED segment is illuminated blue, the &#8216;ekey uno fingerprint scanner&#8217; is ready to store the administrator finger.<\/div>\n<div><b><em>Administrator finger:\u00a0<\/em><\/b><em>The administrator finger is one of the fingers used in the initial activation process. Other users can be assigned administrator privileges after the initial activation process.<\/em><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3378\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal5.png\" alt=\"\" width=\"316\" height=\"302\" \/><\/div>\n<div><em>Illuminated blue<\/em><\/div>\n<h3>Initial activation completed successfully<\/h3>\n<div>If all LED segments briefly light up blue, the initial activation process is complete.<\/div>\n<h1>Settings<\/h1>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3378\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal5.png\" alt=\"\" width=\"316\" height=\"302\" \/><\/div>\n<div><em>Pulsing blue<\/em><\/div>\n<h3>Update<\/h3>\n<div>If all LED segments are pulsing blue, an update is underway.<\/div>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3374\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal4.png\" alt=\"\" width=\"316\" height=\"296\" \/><\/div>\n<div><em>Illuminated blue<\/em><\/div>\n<h3>Store finger<\/h3>\n<div>If the lower right LED segment is illuminated blue, the &#8216;ekey uno fingerprint scanner&#8217; is ready to store a finger.<\/div>\n<h1>Connections<\/h1>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3382\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal8.png\" alt=\"\" width=\"313\" height=\"298\" \/><\/div>\n<div><em>Illuminated blue<\/em><\/div>\n<h3>Connected with mobile device<\/h3>\n<div>If the upper right LED segment is illuminated blue, the &#8216;ekey uno fingerprint scanner&#8217; is connected with a mobile device. The\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-start-the-app-mode\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">app mode\u00a0<\/a>must be started to accomplish this.<\/div>\n<h1>When door lock actuator is active<\/h1>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3386\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal9.png\" alt=\"\" width=\"316\" height=\"298\" \/><\/div>\n<div><em>Illuminated green<\/em><\/div>\n<h3>Opening process<\/h3>\n<div>If all LED segments are illuminated green, the opening process is underway.<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3390\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal10.png\" alt=\"\" width=\"316\" height=\"300\" \/><\/div>\n<div><em>Illuminated yellow in clockwise sequence<\/em><\/div>\n<h3>Closing process<\/h3>\n<div>If all LED segments illuminate in yellow one after the other in a clockwise sequence, the closing process is underway.<\/div>\n<h1>Error messages and access denials<\/h1>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3394\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal11.png\" alt=\"\" width=\"320\" height=\"302\" \/><\/div>\n<div><em>Flashing red<\/em><\/div>\n<h3>No connection to the door lock actuator<\/h3>\n<div>If the upper left LED segment is flashing red, the &#8216;ekey uno fingerprint scanner&#8217; is not connected to the door lock actuator. Proceed as follows:<\/div>\n<ol>\n<li>Check the\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-far-apart-may-the-eqiva-bluetooth-smart-lock-and-the-ekey-uno-fingerprint-scanner-be-from-one-another\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">distance\u00a0<\/a>between the &#8216;ekey uno fingerprint scanner&#8217; and the door lock actuator.<\/li>\n<li>Change the batteries for the door lock actuator if necessary.<\/li>\n<li>Disconnect all other connections to the door lock actuator. Only one device can be connected to the door lock actuator at any given time.<\/li>\n<\/ol>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3400\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal12.png\" alt=\"\" width=\"316\" height=\"298\" \/><\/div>\n<div><em>Flashing red<\/em><\/div>\n<h3>Critical battery level<\/h3>\n<div>If the upper left and lower right LED segments are flashing red, the battery level is critical (approx. 20%). Make sure that the rechargeable battery is at room temperature and charge it.<\/div>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3404\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal13.png\" alt=\"\" width=\"316\" height=\"296\" \/><\/div>\n<div><em>Illuminated red\/blue<\/em><\/div>\n<h3>Error while storing finger<\/h3>\n<div>If the lower left LED segment is illuminated red and the lower right LED is illuminated blue, there has been an error while storing a finger. Proceed as follows:<\/div>\n<ol>\n<li>Place a finger on the sensor again\/<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-use-the-fingerprint-scanner-correctly\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">correctly<\/a>.<\/li>\n<li><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-clean-my-ekey-uno\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Clean\u00a0<\/a>the sensor.<\/li>\n<li>Dry the sensor, if wet.<\/li>\n<li>Check the sensor for damage.<\/li>\n<\/ol>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3408\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal14.png\" alt=\"\" width=\"316\" height=\"300\" \/><\/div>\n<div><em>Illuminated green\/red<\/em><\/div>\n<h3>No access: time slot rejected\/disabled user<\/h3>\n<div>If the upper LED segments are illuminated green and the lower LED segments illuminated red, access was denied because a user attempted to gain access outside of the assigned\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-create-time-slots-for-users\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">time slot<\/a>. The user might also be disabled.<\/div>\n<div><em><b>Disabled user: <\/b><\/em><em>A user was added in the &#8216;ekey uno app&#8217; and his\/her fingers were stored. However, the user was set from &#8220;activeted&#8221; to &#8220;disabled&#8221; and therefore is not authorized to lock or unlock the door.<\/em><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3412\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal15.png\" alt=\"\" width=\"316\" height=\"305\" \/><\/div>\n<div><em>Flashing red<\/em><\/div>\n<h3>System error<\/h3>\n<div>If all LED segments repeatedly flash red, a system error has been identified. Proceed as follows:<\/div>\n<ol>\n<li>Reset the &#8216;ekey uno fingerprint scanner&#8217; to\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-reset-the-ekey-uno-to-the-default-settings-2\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">default settings<\/a>.<\/li>\n<li>Perform a\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-can-i-update-the-ekey-uno-firmware\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">firmware update<\/a>\u00a0if possible.<\/li>\n<li>If the error was not resolved through the steps above, get in touch with our\u00a0<a href=\"mailto:%20support@ekey.net\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">support\u00a0<\/a>team or with your\u00a0<a href=\"https:\/\/www.ekey.net\/en\/dealer-search\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">specialized retailer<\/a>.<\/li>\n<\/ol>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3412\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal15.png\" alt=\"\" width=\"316\" height=\"305\" \/><\/div>\n<div><em>Illuminated red<\/em><\/div>\n<h3>No authorization<\/h3>\n<div>If all LED segments illuminate red after finger placement, the finger in question is not authorized to lock or unlock the door. Keep in mind that the finger must be placed\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-use-the-fingerprint-scanner-correctly\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">correctly\u00a0<\/a>to be recognized.<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3412\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal15.png\" alt=\"\" width=\"316\" height=\"305\" \/><\/div>\n<div><em>Pulsing red<\/em><\/div>\n<h3>Security lock: 10 failed access attempts<\/h3>\n<div>If all LED segments pulse red, the security lock has been activated as a result of 10 failed access attempts.<\/div>\n<div>Proceed as follows:<\/div>\n<ol>\n<li>Wait 3 minutes.<\/li>\n<li>Place an administrator finger on the sensor.<\/li>\n<\/ol>\n<div><b><em>Administrator finger:\u00a0<\/em><\/b><em>The administrator finger is one of the fingers used in the initial activation process. Other users can be assigned administrator privileges after the initial activation process.<\/em><\/div>\n<h1>Reset<\/h1>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3378\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal5.png\" alt=\"\" width=\"316\" height=\"302\" \/><\/div>\n<div><em>Flashing blue<\/em><\/div>\n<h3>Ready to reset the network settings<\/h3>\n<div>If all LED segments flash blue, the &#8216;ekey uno fingerprint scanner&#8217; is ready for the\u00a0<a href=\"https:\/\/www.youtube.com\/watch?v=3q424IqRdEs&amp;feature=youtu.be\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">network settings reset<\/a>. After repeated tapping on the sensor surface, the LED segments are turned off one after the other (counterclockwise from the bottom left). Once the last LED segment is turned off, all network settings are deleted. Afterwards you come to the mode &#8220;Reset to default settings&#8221;.<\/div>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3416\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal16.png\" alt=\"\" width=\"316\" height=\"302\" \/><\/div>\n<div><em>Illuminated light blue<\/em><\/div>\n<h3>Ready to reset to default settings<\/h3>\n<div>If all LED segments illuminate light blue, the device is ready for the reset to\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-reset-the-ekey-uno-to-the-default-settings-2\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">default settings<\/a>. After repeated tapping on the sensor surface, the LED segments are turned off one after the other (counterclockwise from the bottom left). Once the last LED segment is turned off, all settings, users and fingers are deleted.<\/div>\n<h1>Helpful tips for use<\/h1>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3420\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/fingerbedienung.png\" alt=\"\" width=\"480\" height=\"203\" \/><\/div>\n<div>An ergonomically correct use of the \u2018ekey uno fingerprint scanner\u2019 is only possible at the correct mounting height (at least 110 cm). The correct mounting position facilitates placing the finger and thereby improves recognition. In general, your finger can only be recognized if it is placed\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-use-the-fingerprint-scanner-correctly\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">correctly\u00a0<\/a>and the\u00a0<a href=\"https:\/\/www.ekey-uno.net\/en\/ufaq\/activation-sensor\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">activation sensor\u00a0<\/a>is touched. Always store one finger from each hand, so that you can use the fingerprint scanner comfortably with either hand and to prepare for the possibility of hand injuries.The growth of children\u2019s fingers (5 years and older) is recognized automatically. You can find more information on the \u2018ekey uno fingerprint scanner\u2019 at\u00a0<a href=\"https:\/\/www.ekey-uno.net\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">www.ekey-uno.net<\/a>. Our\u00a0<a href=\"https:\/\/www.youtube.com\/playlist?list=PLGHHm8OjaP2kHEogx8D_2CBgZ9u1fYqb3\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">YouTube tutorials\u00a0<\/a>show how to use the fingerprint scanner correctly. You can find answers to the most common questions about the \u2018ekey uno fingerprint scanner\u2019 in our <a href=\"https:\/\/www.ekey-uno.net\/en\/faq-find-the-right-answer-to-your-question-quickly\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">FAQ area<\/a>.<\/div>\n<\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Why can\u2019t I connect to the \u2018ekey uno\u2019 after changing the WLAN password?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/why-cant-i-connect-to-the-ekey-uno-after-changing-the-wlan-password\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p>The smartphone automatically stores the WLAN password of devices in the WLAN settings. With some smartphone models it may happen that the password cannot be overwritten via the \u2018ekey uno app\u2019.<\/p>\n<ol>\n<li>Delete or ignore the \u2018ekey uno\u2019 WLAN in your smartphone\u2019s settings.<\/li>\n<li>Reconnect to your \u2018ekey uno\u2019 using your smartphone\u2019s WLAN settings and then enter the WLAN password.<\/li>\n<\/ol>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>What does the error message \u201cFunction failed\u201d mean?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/what-does-the-error-message-function-failed-mean\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-4594\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/Funktion_fehlgeschlagen_Android_EN.png\" alt=\"\" width=\"250\" height=\"498\" \/><\/p>\n<p>The error message \u201cFunction failed\u201d occurs when there are problems with assigning authorization to the mobile device. Either the operating system or the \u2018ekey uno app\u2019 cannot query or save the WLAN password.<\/p>\n<p>Please follow the steps below to solve the problem.<\/p>\n<ol>\n<li>Navigate to the \u201cSettings\u201d menu on your mobile device.<\/li>\n<li>Select the WLAN network of the \u2018ekey uno\u2019.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-4590\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/uno_wlan_netzwerk_android_EN.png\" alt=\"\" width=\"250\" height=\"498\" \/><\/li>\n<li>Remove the WLAN network from \u2018ekey uno\u2019.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-4586\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/uno_wlan_entfernen_android_EN.png\" alt=\"\" width=\"250\" height=\"498\" \/><\/li>\n<li>Connect to your \u2018ekey uno\u2019 via the \u2018ekey uno app\u2019. Do not connect via the WLAN settings of the mobile device.<\/li>\n<\/ol>\n<p><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-connect-my-ekey-uno-to-a-mobile-device\/\">How do I connect my \u2018ekey uno\u2019 to a mobile device?<\/a><\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Why is it not possible to update my \u2018ekey uno\u2019 or send a problem report?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/why-is-it-not-possible-to-update-my-ekey-uno-or-send-a-problem-report\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p>You need access to mobile data in order to update your \u2018ekey uno\u2019 or to send a problem report.<\/p>\n<p>Activate access to your mobile data for the \u2018ekey uno app\u2019 in the \u201cSettings\u201d menu of your mobile device.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-4599\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/mobile_daten_android_EN.png\" alt=\"\" width=\"250\" height=\"498\" \/><\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Why doesn&#8217;t the connection to my \u2018ekey uno\u2019 work when I select \u201cCONNECT TO EXISTING DEVICE\u201d?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/why-doesnt-the-connection-to-my-ekey-uno-work-when-i-select-connect-to-existing-device\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p>The \u201cCONNECT TO EXISTING DEVICE\u201d function is only intended for mobile devices that have not yet activated an \u2018ekey uno\u2019 on the start window.<\/p>\n<p>If you can see the \u201cSTART\u201d button, connect to the \u2018ekey uno\u2019 via \u201cSTART\u201d or delete the \u2018ekey uno\u2019 from your \u2018ekey uno app\u2019.<\/p>\n<p><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-delete-an-ekey-device-from-the-device-overview\/\">How do I delete an ekey device from the device overview?<\/a><\/p>\n<p>Then continue with \u201cCONNECT TO EXISTING DEVICE\u201d.<\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n\n\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-bab8465b23ee22ba102\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-maintenance\" href=\"#tab-bab8465b23ee22ba102\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-history fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Maintenance<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-maintenance\" id=\"tab-75ff260a7070321425b\">\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>How do I clean my &#8216;ekey uno&#8217;?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-do-i-clean-my-ekey-uno\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>The\u00a0&#8216;ekey uno&#8217;\u00a0is basically maintenance-free.<\/div>\n<div><\/div>\n<div>Clean the sensor surface of the fingerprint scanner and the fingerprint scanner itself with a damp (not wet) non-abrasive cloth. Q-tips, microfiber cloths, and glasses-cleaning cloths are suitable for this purpose. Materials containing cotton, paper towels, tissues, kitchen sponges, damp dish towels, and kitchen roll are not suitable. Use clean water without adding detergent. Treat the sensor surface with care.<\/div>\n<div><\/div>\n<div>In case it is necessary to disinfect the entire fingerprint scanner including the sensor, you can use aqueous, alcohol-based cleaning agents. However, these should be able to dry quickly in the sensor area. The paint on the fingerprint scanner is very resistant to conventional cleaning and disinfection agents which are left to sit for less than 10 minutes.<\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n\n\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-6378e3a7c090b57fec8\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-update\" href=\"#tab-6378e3a7c090b57fec8\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-sync fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Update<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-update\" id=\"tab-25cf1df813a7988bf1f\">\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>How can I update the &#8216;ekey uno&#8217; firmware?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/how-can-i-update-the-ekey-uno-firmware\/\" target =\"_blank\">Link<\/a><\/p>\n<p><div>You can update the\u00a0&#8216;ekey uno&#8217;\u00a0via your mobile device.<\/div>\n<div><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-do-i-connect-my-ekey-uno-to-a-mobile-device\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How do I connect my &#8216;ekey uno&#8217; to a mobile device?<\/b><\/a><\/div>\n<div><\/div>\n<div>You can also find the update info in the\u00a0&#8216;ekey uno\u00a0app&#8217;\u00a0under &#8220;Settings&#8221;.<\/div>\n<div><\/div>\n<div><\/div>\n<div>Android:<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4616\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/firmware_update_android_EN.png\" alt=\"\" width=\"320\" height=\"600\" \/><\/div>\n<div>iOS:<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-4620\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/firmware_update_ios_EN.png\" alt=\"\" width=\"320\" height=\"600\" \/><\/div>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Why do I need to update my ekey device?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/why-do-i-need-to-update-my-ekey-device\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p>The firmware update will give you the latest software, increased security, additional functionalities, and various improvements.<\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>What\u2019s new?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/whats-new\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p><strong>\u2018ekey uno app\u2019<\/strong><\/p>\n<ul>\n<li>Revised activation<\/li>\n<li>Improved connection establishment to existing devices<\/li>\n<li>Support of the KEY CARD (fingerprint scanners manufactured on or after 06\/19\/21)<\/li>\n<li>New languages (Spanish, Dutch, Polish)<\/li>\n<\/ul>\n<p><strong>\u2018ekey uno fingerprint scanner\u2019<\/strong><\/p>\n<ul>\n<li>Encrypted WLAN with KEY CARD (fingerprint scanners manufactured on or after 06\/19\/21)<\/li>\n<li>General improvements and minor bug fixes<\/li>\n<\/ul>\n<p>(As of July 15, 2021)<\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n\n<details>\n<summary>Why is it not possible to update my \u2018ekey uno\u2019 or send a problem report?<\/summary>\n<p><a href =\"https:\/\/www.ekey-uno.net\/en\/ufaq\/why-is-it-not-possible-to-update-my-ekey-uno-or-send-a-problem-report\/\" target =\"_blank\">Link<\/a><\/p>\n<p><p>You need access to mobile data in order to update your \u2018ekey uno\u2019 or to send a problem report.<\/p>\n<p>Activate access to your mobile data for the \u2018ekey uno app\u2019 in the \u201cSettings\u201d menu of your mobile device.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-4599\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/mobile_daten_android_EN.png\" alt=\"\" width=\"250\" height=\"498\" \/><\/p>\n<\/p>\n<\/details>\n\n\n\n\n<\/div>\n\n\n\n\n\n\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-4d0672fbcc6b23580d0\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-battery\" href=\"#tab-4d0672fbcc6b23580d0\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-battery-half fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Battery<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-battery\" id=\"tab-e8ebd08acbb1943eeae\">\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>How should I dispose of the rechargeable battery for the &#8216;ekey uno&#8217; fingerprint scanner?<\/summary>\n\n<p><ul>\n<li>\n<div><b>If the rechargeable battery is not damaged<\/b>,\u00a0you can return it to ekey biometric systems GmbH. A maximum of two\u00a0&#8216;ekey uno&#8217;\u00a0devices may be sent in each shipping box. If this number is exceeded, a hazardous goods sticker must be attached to the packaging. You can find more about this in the\u00a0<a href=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/Sicherheitshinweise_ekey_uno_int_web_ID319.pdf\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">safety information<\/a>.<\/div>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<div><b>If the rechargeable battery is damaged<\/b>,\u00a0it must be handed over to a disposal point. You can find more about this in the\u00a0<a href=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/Sicherheitshinweise_ekey_uno_int_web_ID319.pdf\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">safety information<\/a>.<\/div>\n<\/li>\n<\/ul>\n<\/p>\n<\/details>\n\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>How often do I need to charge the rechargeable battery?<\/summary>\n\n<p><div>The rechargeable battery needs to be charged approx. every 6 months.<\/div>\n<div><\/div>\n<div>High temperature fluctuations cause a loss of energy in the battery and can therefore have a negative effect on the function of your fingerprint scanner.<\/div>\n<div><\/div>\n<div>Wait until the rechargeable battery has reached room temperature again before charging it.<\/div>\n<\/p>\n<\/details>\n\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>How can I recognize whether the rechargeable battery is damaged?<\/summary>\n\n<p><div>Leaking liquid, deformation, damage to the battery housing, or excessive heat are all signs that the rechargeable battery is damaged.<\/div>\n<div><\/div>\n<div>In this case, remove the defective battery immediately and dispose of it correctly.<\/div>\n<div><\/div>\n<div>Do not send the defective rechargeable battery back to ekey biometric systems GmbH under any circumstances.<\/div>\n<div><\/div>\n<div><a href=\"https:\/\/www.ekey-uno.net\/en\/ufaqs\/how-should-i-dispose-of-the-rechargeable-battery-for-the-ekey-uno-fingerprint-scanner\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><b>How should I dispose of the rechargeable battery for the &#8216;ekey uno&#8217; fingerprint scanner?<\/b><\/a><\/div>\n<\/p>\n<\/details>\n\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>Why does the rechargeable battery get warm while it is charging?<\/summary>\n\n<p><div>If the battery feels pleasantly warm to the touch, this is normal. However, if the rechargeable battery is warmer than this, remove it immediately \u2013 there is a risk of fire!<\/div>\n<\/p>\n<\/details>\n\n\n\n\n\n<\/div>\n\n\n\n<div class=\"faq-item\">\n\n\n<details>\n<summary>How can I recognize that the rechargeable battery status is critical?<\/summary>\n\n<p><div>You need to charge the rechargeable battery when the top-left and bottom-right signaling segments light up red.<\/div>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-3400\" src=\"https:\/\/www.ekey-uno.net\/wp-content\/uploads\/signal12.png\" alt=\"\" width=\"316\" height=\"298\" \/><\/div>\n<div>Wait until the rechargeable battery has reached room temperature again before charging it.<\/div>\n<\/p>\n<\/details>\n\n\n\n\n\n<\/div>\n\n\n\n\n\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-2005","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ekey uno fingerprint scanner \u2013 Frequently asked questions about the retrofitting solution<\/title>\n<meta name=\"description\" content=\"Important information about the ekey uno fingerprint scanner \u2713 its operation \u2713 management via free app \u2713 orders in the ekey online shop \u261b Find out more now!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ekey-uno.net\/en\/faq-find-the-right-answer-to-your-question-quickly\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ekey uno fingerprint scanner \u2013 Frequently asked questions about the retrofitting solution\" \/>\n<meta property=\"og:description\" content=\"Important information about the ekey uno fingerprint scanner \u2713 its operation \u2713 management via free app \u2713 orders in the ekey online shop \u261b Find out more now!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ekey-uno.net\/en\/faq-find-the-right-answer-to-your-question-quickly\/\" \/>\n<meta property=\"og:site_name\" content=\"ekey uno\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-09T06:54:57+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ekey-uno.net\\\/en\\\/faq-find-the-right-answer-to-your-question-quickly\\\/\",\"url\":\"https:\\\/\\\/www.ekey-uno.net\\\/en\\\/faq-find-the-right-answer-to-your-question-quickly\\\/\",\"name\":\"ekey uno fingerprint scanner \u2013 Frequently asked questions about the retrofitting solution\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ekey-uno.net\\\/en\\\/#website\"},\"datePublished\":\"2022-01-24T15:14:02+00:00\",\"dateModified\":\"2022-06-09T06:54:57+00:00\",\"description\":\"Important information about the ekey uno fingerprint scanner \u2713 its operation \u2713 management via free app \u2713 orders in the ekey online shop \u261b Find out more now!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ekey-uno.net\\\/en\\\/faq-find-the-right-answer-to-your-question-quickly\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ekey-uno.net\\\/en\\\/faq-find-the-right-answer-to-your-question-quickly\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ekey-uno.net\\\/en\\\/faq-find-the-right-answer-to-your-question-quickly\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/www.ekey-uno.net\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ \u2013 Find the right answer to your question quickly\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ekey-uno.net\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.ekey-uno.net\\\/en\\\/\",\"name\":\"ekey uno\",\"description\":\"Die smarte Fingerprint Nachr\u00fcst Set f\u00fcr bestehende T\u00fcren\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ekey-uno.net\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"ekey uno fingerprint scanner \u2013 Frequently asked questions about the retrofitting solution","description":"Important information about the ekey uno fingerprint scanner \u2713 its operation \u2713 management via free app \u2713 orders in the ekey online shop \u261b Find out more now!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ekey-uno.net\/en\/faq-find-the-right-answer-to-your-question-quickly\/","og_locale":"en_US","og_type":"article","og_title":"ekey uno fingerprint scanner \u2013 Frequently asked questions about the retrofitting solution","og_description":"Important information about the ekey uno fingerprint scanner \u2713 its operation \u2713 management via free app \u2713 orders in the ekey online shop \u261b Find out more now!","og_url":"https:\/\/www.ekey-uno.net\/en\/faq-find-the-right-answer-to-your-question-quickly\/","og_site_name":"ekey uno","article_modified_time":"2022-06-09T06:54:57+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.ekey-uno.net\/en\/faq-find-the-right-answer-to-your-question-quickly\/","url":"https:\/\/www.ekey-uno.net\/en\/faq-find-the-right-answer-to-your-question-quickly\/","name":"ekey uno fingerprint scanner \u2013 Frequently asked questions about the retrofitting solution","isPartOf":{"@id":"https:\/\/www.ekey-uno.net\/en\/#website"},"datePublished":"2022-01-24T15:14:02+00:00","dateModified":"2022-06-09T06:54:57+00:00","description":"Important information about the ekey uno fingerprint scanner \u2713 its operation \u2713 management via free app \u2713 orders in the ekey online shop \u261b Find out more now!","breadcrumb":{"@id":"https:\/\/www.ekey-uno.net\/en\/faq-find-the-right-answer-to-your-question-quickly\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ekey-uno.net\/en\/faq-find-the-right-answer-to-your-question-quickly\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.ekey-uno.net\/en\/faq-find-the-right-answer-to-your-question-quickly\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/www.ekey-uno.net\/en\/"},{"@type":"ListItem","position":2,"name":"FAQ \u2013 Find the right answer to your question quickly"}]},{"@type":"WebSite","@id":"https:\/\/www.ekey-uno.net\/en\/#website","url":"https:\/\/www.ekey-uno.net\/en\/","name":"ekey uno","description":"Die smarte Fingerprint Nachr\u00fcst Set f\u00fcr bestehende T\u00fcren","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ekey-uno.net\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.ekey-uno.net\/en\/wp-json\/wp\/v2\/pages\/2005","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ekey-uno.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ekey-uno.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ekey-uno.net\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ekey-uno.net\/en\/wp-json\/wp\/v2\/comments?post=2005"}],"version-history":[{"count":12,"href":"https:\/\/www.ekey-uno.net\/en\/wp-json\/wp\/v2\/pages\/2005\/revisions"}],"predecessor-version":[{"id":6290,"href":"https:\/\/www.ekey-uno.net\/en\/wp-json\/wp\/v2\/pages\/2005\/revisions\/6290"}],"wp:attachment":[{"href":"https:\/\/www.ekey-uno.net\/en\/wp-json\/wp\/v2\/media?parent=2005"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}