Answers to the most frequently asked questions
Why can’t I connect to the ‘ekey uno’ using the “Start” button?
The “Start” button is displayed if you have already started up an ‘ekey uno’ with the ‘ekey uno app’. The registration is carried out automatically via the “Start” button.
If you have reset the device, delete the ‘ekey uno’ in your app and perform the activation again. How do I delete an ekey device from the device overview?
2.
If you have received a replacement device, delete the ‘ekey uno’ in your app and reactivate it. How do I delete an ekey device from the device overview?
- 2.
If you are using several ‘ekey uno’ devices, make sure that you have selected the correct device.
How can I update the ‘ekey uno’ firmware?
You can update the ‘ekey uno’ via your mobile device.
You can also find the update info in the ‘ekey uno app’ under “Settings”.
Android:
iOS:
The ‘ekey uno’ has been found but it is not possible to connect to the fingerprint scanner.
If it is not possible to connect to the fingerprint scanner, there could be a connection problem between your mobile device and the fingerprint scanner.
To start with, rule out the most common causes of this problem:
-
The ‘ekey uno’ has a weak WLAN signal
- The WLAN password was entered incorrectly
- Your mobile device is not supported (support from iOS 12.0, Android 7.0)
If you still cannot connect to the ‘ekey uno’, proceed as follows:
-
Restart your mobile device and then reconnect via the ‘ekey uno app’.
If your ‘ekey uno’ still does not respond, contact our support team at https://www.ekey.net/en/support-ticket/.
The connection between the mobile device and the ‘ekey uno’ is constantly being interrupted.
- Ensure that you have activated the WLAN connection in the settings for your mobile device and that you are connected to the ekey device.
- Make sure that you are within the range of the device.
- Make sure that the rechargeable battery for your ekey device is charged.
-
Make sure that the setting for automatically toggling to mobile data is deactivated (name varies depending on manufacturer of the mobile device; see below).
- Apple – Wi-Fi Assist (under Settings > Mobile Data)
- Samsung – Smart network switch (under Settings > Connections > Wi-Fi > Advanced)
- Huawei – Wi-Fi+ (under Settings > Wireless & networks > Wi-Fi)
- LG – Switch to mobile data (under Settings > Networks > Wi-Fi > Advanced)
- HTC – Auto-switch to mobile network (under Settings > Wi-Fi > Advanced)
Why is my ‘ekey uno’ not displayed in the WLAN settings?
To start with, rule out the most common causes of this problem:
-
The app mode on the ‘ekey uno’ is not activated.
-
The ‘ekey uno’ is outside the range of the WLAN signal.
If the ‘ekey uno’ is still not displayed in the WLAN settings, you have the option of resetting the network settings on the ‘ekey uno’.
How do I use the fingerprint scanner correctly?
Incorrect operation will impair the function of the finger scanner.
Hold your finger straight and place it centrally in the finger recess. Do not twist the finger.
Place the joint of the front phalanx directly onto the sensor. Place your finger flat onto the finger recess in order to ensure contact with the activation sensor.
The index, middle, and ring fingers work best. The thumb and little finger supply fingerprints that are difficult to analyze.
If your fingers are frequently moist, store the images with moist fingers.
Children’s fingerprints work from approx. 5 years of age.
If your finger has very few lines due to abrasion or for genetic reasons, it will not be detected by the sensor. Clearly visible lines will make it easier to recognize.
Test newly stored fingers immediately!
What do the various LED signals mean?
The ‘ekey uno’ can display different operation modes and errors with its 4 LEDs. Different light colors, configurations, and types are used for this.
Initial activation
Flashing blue
Connect with mobile device
If the upper left LED segment is flashing blue, the ‘ekey uno fingerprint scanner’ is ready to be connected with a mobile device during the initial activation process.
Illuminated/flashing blue
Connected with mobile device (initial activation)
If the upper left LED segment is illuminated blue and the upper right LED segment is flashing blue, the connection between the ‘ekey uno fingerprint scanner’ and the mobile device during the initial activation process was established successfully.
Illuminated/flashing blue
Set up network and administrator settings
If the upper left LED segments are illuminated blue and the lower right LED segment is flashing blue, the network and administrator settings can be set up in the ‘ekey uno app’.
Illuminated blue
Store administrator finger
If the lower right LED segment is illuminated blue, the ‘ekey uno fingerprint scanner’ is ready to store the administrator finger.
Administrator finger: The administrator finger is one of the fingers used in the initial activation process. Other users can be assigned administrator privileges after the initial activation process.
Illuminated blue
Initial activation completed successfully
If all LED segments briefly light up blue, the initial activation process is complete.
Settings
Pulsing blue
Update
If all LED segments are pulsing blue, an update is underway.
Illuminated blue
Store finger
If the lower right LED segment is illuminated blue, the ‘ekey uno fingerprint scanner’ is ready to store a finger.
Connections
Illuminated blue
Connected with mobile device
If the upper right LED segment is illuminated blue, the ‘ekey uno fingerprint scanner’ is connected with a mobile device. The app mode must be started to accomplish this.
When door lock actuator is active
Illuminated green
Opening process
If all LED segments are illuminated green, the opening process is underway.
Illuminated yellow in clockwise sequence
Closing process
If all LED segments illuminate in yellow one after the other in a clockwise sequence, the closing process is underway.
Error messages and access denials
Flashing red
No connection to the door lock actuator
If the upper left LED segment is flashing red, the ‘ekey uno fingerprint scanner’ is not connected to the door lock actuator. Proceed as follows:
- Check the distance between the ‘ekey uno fingerprint scanner’ and the door lock actuator.
- Change the batteries for the door lock actuator if necessary.
- Disconnect all other connections to the door lock actuator. Only one device can be connected to the door lock actuator at any given time.
Flashing red
Critical battery level
If the upper left and lower right LED segments are flashing red, the battery level is critical (approx. 20%). Make sure that the rechargeable battery is at room temperature and charge it.
Illuminated red/blue
Error while storing finger
If the lower left LED segment is illuminated red and the lower right LED is illuminated blue, there has been an error while storing a finger. Proceed as follows:
- Place a finger on the sensor again/correctly.
- Clean the sensor.
- Dry the sensor, if wet.
- Check the sensor for damage.
Illuminated green/red
No access: time slot rejected/disabled user
If the upper LED segments are illuminated green and the lower LED segments illuminated red, access was denied because a user attempted to gain access outside of the assigned time slot. The user might also be disabled.
Disabled user: A user was added in the ‘ekey uno app’ and his/her fingers were stored. However, the user was set from “activeted” to “disabled” and therefore is not authorized to lock or unlock the door.
Flashing red
System error
If all LED segments repeatedly flash red, a system error has been identified. Proceed as follows:
- Reset the ‘ekey uno fingerprint scanner’ to default settings.
- Perform a firmware update if possible.
- If the error was not resolved through the steps above, get in touch with our support team or with your specialized retailer.
Illuminated red
No authorization
If all LED segments illuminate red after finger placement, the finger in question is not authorized to lock or unlock the door. Keep in mind that the finger must be placed correctly to be recognized.
Pulsing red
Security lock: 10 failed access attempts
If all LED segments pulse red, the security lock has been activated as a result of 10 failed access attempts.
Proceed as follows:
- Wait 3 minutes.
- Place an administrator finger on the sensor.
Administrator finger: The administrator finger is one of the fingers used in the initial activation process. Other users can be assigned administrator privileges after the initial activation process.
Reset
Flashing blue
Ready to reset the network settings
If all LED segments flash blue, the ‘ekey uno fingerprint scanner’ is ready for the network settings reset. After repeated tapping on the sensor surface, the LED segments are turned off one after the other (counterclockwise from the bottom left). Once the last LED segment is turned off, all network settings are deleted. Afterwards you come to the mode “Reset to default settings”.
Illuminated light blue
Ready to reset to default settings
If all LED segments illuminate light blue, the device is ready for the reset to default settings. After repeated tapping on the sensor surface, the LED segments are turned off one after the other (counterclockwise from the bottom left). Once the last LED segment is turned off, all settings, users and fingers are deleted.
Helpful tips for use
An ergonomically correct use of the ‘ekey uno fingerprint scanner’ is only possible at the correct mounting height (at least 110 cm). The correct mounting position facilitates placing the finger and thereby improves recognition. In general, your finger can only be recognized if it is placed correctly and the activation sensor is touched. Always store one finger from each hand, so that you can use the fingerprint scanner comfortably with either hand and to prepare for the possibility of hand injuries.The growth of children’s fingers (5 years and older) is recognized automatically. You can find more information on the ‘ekey uno fingerprint scanner’ at www.ekey-uno.net. Our YouTube tutorials show how to use the fingerprint scanner correctly. You can find answers to the most common questions about the ‘ekey uno fingerprint scanner’ in our FAQ area.
How do I activate the ekey system?
ekey uno fingerprint with eqiva
ekey uno fingerprint with Nuki
How do I connect my ‘ekey uno’ to a mobile device?
To connect your ‘ekey uno’ to a mobile device, follow the steps below:
-
Make sure that your ‘ekey uno’ has been installed correctly.
-
Download the ‘ekey uno app’ from the App Store or Google Play (keyword: “ekey”).
-
Start the ‘ekey uno app’ and follow the instructions.
- You have the option of connecting an existing device that has already been activated, or activating a new device.
Problems during activation?
How do I reset the ‘ekey uno’ to the default settings?
When you reset the ‘ekey uno’ to the default settings, all authorizations are permanently deleted and the system settings are reset to their defaults. Your ‘ekey uno’ will then revert to the condition in which it was delivered to you.
You can reset the ‘ekey uno’ to the default settings in two different ways.
With the ‘ekey uno app’
-
Connect your mobile device to the ‘ekey uno’ via WLAN.
-
Open the ‘ekey uno app’.
-
Tap on the “Device” symbol at the bottom.
-
Tap on “Settings”.
-
Tap on “Reset to default settings”.
-
Place an administrator finger on the sensor until the light ring begins to flash.
-
Tap the sensor repeatedly until all light segments are turned off in order to reset the network settings.
-
Tap the sensor repeatedly until all light segments are turned off a second time in order to completely reset the ‘ekey uno’.You can now reactivate the system if you wish:
What do I do if I lose my KEY CARD?
If the KEY CARD is lost, the ‘ekey uno fingerprint scanner’ must be sent in. We will reset the device to the default settings and you will receive a new KEY CARD. To do this, contact our support.
Note: The smartphone that was used for the activation always saves the access data of your fingerprint scanner, so you can still connect to the device.
Why is there no KEY CARD with QR code included with my ‘ekey uno’?
The KEY CARD with QR code is included with every ‘ekey uno fingerprint scanner’ manufactured on or after 06/16/2021.
If you purchased your device earlier, tap on “I do not have a QR code” and follow the instructions in the ‘ekey uno app’.
What does the error message “Function failed” mean?
The error message “Function failed” occurs when there are problems with assigning authorization to the mobile device. Either the operating system or the ‘ekey uno app’ cannot query or save the WLAN password.
Please follow the steps below to solve the problem.
- Navigate to the “Settings” menu on your mobile device.
- Select the WLAN network of the ‘ekey uno’.
- Remove the WLAN network from ‘ekey uno’.
- Connect to your ‘ekey uno’ via the ‘ekey uno app’. Do not connect via the WLAN settings of the mobile device.
How do our biometric access control systems work?
Our biometric access control systems detect the characteristics (minutiae) of the fingerprint contours, compare them to the biometric information saved from the reference fingerprint image, and open the door in the event of a match.
What is the main function of an ekey access control system?
An ekey access control system is primarily designed for opening doors in homes and businesses.
How does an ekey fingerprint scanner work?
An ekey fingerprint scanner detects the fingerprint by means of an area sensor and subsequently processes it. It compares the result with that of the biometric data extracted from the reference fingerprint image and opens the door in the event of a match. The fingerprint scanner only works correctly and reliably with the front phalanx print. Hold your finger still and in the correct position on the sensor.
- Front phalanx
- Fingerprint
Which components are included in the scope of delivery?
-
‘ekey uno’ fingerprint scanner
- Rechargeable battery (in the battery-powered variant)
- Torx screwdriver
- Charger
- Bottom cap
- Safety screw (attached to the rechargeable battery on delivery in the battery-powered variant)
-
Screws for attaching the ‘ekey uno fingerprint scanner’ to the mounting plate
What do I need to consider before buying an ‘ekey uno set’ with an ‘eqiva BLUETOOTH® Smart Lock’?
The following conditions must be met before purchase:
-
Prerequisites for the ‘eqiva BLUETOOTH® Smart Lock’
- A suitable mobile device (iOS 14 or higher, Android 10 or higher)
Notice: By clicking on “Prerequisites” above, you will be linked directly to the “What are the prerequisites for the ‘eqiva BLUETOOTH® Smart Lock?'” FAQ.
What do I need to consider before buying an ‘ekey uno set’ with a ‘Nuki Smart Lock’?
The following conditions must be met before purchase:
-
Prerequisites for the ‘Nuki Smart Lock’
-
A suitable mobile device (iOS 14 or higher, Android 10 or higher)
Notice: By clicking on “Prerequisites” above, you will be linked directly to the Installation Check for the ‘Nuki Smart Lock’.
What do I do if I lose my KEY CARD?
If the KEY CARD is lost, the ‘ekey uno fingerprint scanner’ must be sent in. We will reset the device to the default settings and you will receive a new KEY CARD. To do this, contact our support.
Note: The smartphone that was used for the activation always saves the access data of your fingerprint scanner, so you can still connect to the device.
How do I use the fingerprint scanner correctly?
Incorrect operation will impair the function of the finger scanner.
Hold your finger straight and place it centrally in the finger recess. Do not twist the finger.
Place the joint of the front phalanx directly onto the sensor. Place your finger flat onto the finger recess in order to ensure contact with the activation sensor.
The index, middle, and ring fingers work best. The thumb and little finger supply fingerprints that are difficult to analyze.
If your fingers are frequently moist, store the images with moist fingers.
Children’s fingerprints work from approx. 5 years of age.
If your finger has very few lines due to abrasion or for genetic reasons, it will not be detected by the sensor. Clearly visible lines will make it easier to recognize.
Test newly stored fingers immediately!
What do the various LED signals mean?
The ‘ekey uno’ can display different operation modes and errors with its 4 LEDs. Different light colors, configurations, and types are used for this.
Initial activation
Flashing blue
Connect with mobile device
If the upper left LED segment is flashing blue, the ‘ekey uno fingerprint scanner’ is ready to be connected with a mobile device during the initial activation process.
Illuminated/flashing blue
Connected with mobile device (initial activation)
If the upper left LED segment is illuminated blue and the upper right LED segment is flashing blue, the connection between the ‘ekey uno fingerprint scanner’ and the mobile device during the initial activation process was established successfully.
Illuminated/flashing blue
Set up network and administrator settings
If the upper left LED segments are illuminated blue and the lower right LED segment is flashing blue, the network and administrator settings can be set up in the ‘ekey uno app’.
Illuminated blue
Store administrator finger
If the lower right LED segment is illuminated blue, the ‘ekey uno fingerprint scanner’ is ready to store the administrator finger.
Administrator finger: The administrator finger is one of the fingers used in the initial activation process. Other users can be assigned administrator privileges after the initial activation process.
Illuminated blue
Initial activation completed successfully
If all LED segments briefly light up blue, the initial activation process is complete.
Settings
Pulsing blue
Update
If all LED segments are pulsing blue, an update is underway.
Illuminated blue
Store finger
If the lower right LED segment is illuminated blue, the ‘ekey uno fingerprint scanner’ is ready to store a finger.
Connections
Illuminated blue
Connected with mobile device
If the upper right LED segment is illuminated blue, the ‘ekey uno fingerprint scanner’ is connected with a mobile device. The app mode must be started to accomplish this.
When door lock actuator is active
Illuminated green
Opening process
If all LED segments are illuminated green, the opening process is underway.
Illuminated yellow in clockwise sequence
Closing process
If all LED segments illuminate in yellow one after the other in a clockwise sequence, the closing process is underway.
Error messages and access denials
Flashing red
No connection to the door lock actuator
If the upper left LED segment is flashing red, the ‘ekey uno fingerprint scanner’ is not connected to the door lock actuator. Proceed as follows:
- Check the distance between the ‘ekey uno fingerprint scanner’ and the door lock actuator.
- Change the batteries for the door lock actuator if necessary.
- Disconnect all other connections to the door lock actuator. Only one device can be connected to the door lock actuator at any given time.
Flashing red
Critical battery level
If the upper left and lower right LED segments are flashing red, the battery level is critical (approx. 20%). Make sure that the rechargeable battery is at room temperature and charge it.
Illuminated red/blue
Error while storing finger
If the lower left LED segment is illuminated red and the lower right LED is illuminated blue, there has been an error while storing a finger. Proceed as follows:
- Place a finger on the sensor again/correctly.
- Clean the sensor.
- Dry the sensor, if wet.
- Check the sensor for damage.
Illuminated green/red
No access: time slot rejected/disabled user
If the upper LED segments are illuminated green and the lower LED segments illuminated red, access was denied because a user attempted to gain access outside of the assigned time slot. The user might also be disabled.
Disabled user: A user was added in the ‘ekey uno app’ and his/her fingers were stored. However, the user was set from “activeted” to “disabled” and therefore is not authorized to lock or unlock the door.
Flashing red
System error
If all LED segments repeatedly flash red, a system error has been identified. Proceed as follows:
- Reset the ‘ekey uno fingerprint scanner’ to default settings.
- Perform a firmware update if possible.
- If the error was not resolved through the steps above, get in touch with our support team or with your specialized retailer.
Illuminated red
No authorization
If all LED segments illuminate red after finger placement, the finger in question is not authorized to lock or unlock the door. Keep in mind that the finger must be placed correctly to be recognized.
Pulsing red
Security lock: 10 failed access attempts
If all LED segments pulse red, the security lock has been activated as a result of 10 failed access attempts.
Proceed as follows:
- Wait 3 minutes.
- Place an administrator finger on the sensor.
Administrator finger: The administrator finger is one of the fingers used in the initial activation process. Other users can be assigned administrator privileges after the initial activation process.
Reset
Flashing blue
Ready to reset the network settings
If all LED segments flash blue, the ‘ekey uno fingerprint scanner’ is ready for the network settings reset. After repeated tapping on the sensor surface, the LED segments are turned off one after the other (counterclockwise from the bottom left). Once the last LED segment is turned off, all network settings are deleted. Afterwards you come to the mode “Reset to default settings”.
Illuminated light blue
Ready to reset to default settings
If all LED segments illuminate light blue, the device is ready for the reset to default settings. After repeated tapping on the sensor surface, the LED segments are turned off one after the other (counterclockwise from the bottom left). Once the last LED segment is turned off, all settings, users and fingers are deleted.
Helpful tips for use
An ergonomically correct use of the ‘ekey uno fingerprint scanner’ is only possible at the correct mounting height (at least 110 cm). The correct mounting position facilitates placing the finger and thereby improves recognition. In general, your finger can only be recognized if it is placed correctly and the activation sensor is touched. Always store one finger from each hand, so that you can use the fingerprint scanner comfortably with either hand and to prepare for the possibility of hand injuries.The growth of children’s fingers (5 years and older) is recognized automatically. You can find more information on the ‘ekey uno fingerprint scanner’ at www.ekey-uno.net. Our YouTube tutorials show how to use the fingerprint scanner correctly. You can find answers to the most common questions about the ‘ekey uno fingerprint scanner’ in our FAQ area.
How many fingers do I need to store?
Store a minimum of one finger from each hand. This will mean that you can operate your fingerprint scanner with your other hand if you injure one.
What should I do if I lose my mobile device?
If you have lost your mobile device, reset the network settings of the ‘ekey uno’ to the default settings.
-
Place an administrator finger on the sensor until the light ring begins to flash.
-
Tap the sensor repeatedly until all light segments are turned off in order to reset the network settings.
-
Tap the sensor repeatedly until all light segments are turned off a second time in order to completely reset the ‘ekey uno’.
This means that the lost device is no longer able to establish a connection to the ‘ekey uno’. Your system is protected against access by unauthorized persons once again.
Now connect your ‘ekey uno’ with another mobile device.
How do I start the app mode?
Hold a finger on the sensor until the upper right segment begins to flash.
How do I reset the ‘ekey uno’ to the default settings?
When you reset the ‘ekey uno’ to the default settings, all authorizations are permanently deleted and the system settings are reset to their defaults. Your ‘ekey uno’ will then revert to the condition in which it was delivered to you.
You can reset the ‘ekey uno’ to the default settings in two different ways.
With the ‘ekey uno app’
-
Connect your mobile device to the ‘ekey uno’ via WLAN.
-
Open the ‘ekey uno app’.
-
Tap on the “Device” symbol at the bottom.
-
Tap on “Settings”.
-
Tap on “Reset to default settings”.
-
Place an administrator finger on the sensor until the light ring begins to flash.
-
Tap the sensor repeatedly until all light segments are turned off in order to reset the network settings.
-
Tap the sensor repeatedly until all light segments are turned off a second time in order to completely reset the ‘ekey uno’.You can now reactivate the system if you wish:
Why is my ‘ekey uno’ not displayed in the WLAN settings?
To start with, rule out the most common causes of this problem:
-
The app mode on the ‘ekey uno’ is not activated.
-
The ‘ekey uno’ is outside the range of the WLAN signal.
If the ‘ekey uno’ is still not displayed in the WLAN settings, you have the option of resetting the network settings on the ‘ekey uno’.
How do I activate the ekey system?
ekey uno fingerprint with eqiva
ekey uno fingerprint with Nuki
How do I connect my ‘ekey uno’ to a mobile device?
To connect your ‘ekey uno’ to a mobile device, follow the steps below:
-
Make sure that your ‘ekey uno’ has been installed correctly.
-
Download the ‘ekey uno app’ from the App Store or Google Play (keyword: “ekey”).
-
Start the ‘ekey uno app’ and follow the instructions.
- You have the option of connecting an existing device that has already been activated, or activating a new device.
Problems during activation?
How do I reestablish a connection between the ‘ekey uno’ and a mobile device during the activation process?
-
Check whether your mobile device is connected to the WLAN for your ‘ekey uno’.
-
Make sure that your ‘ekey uno’ is being supplied with power.
- Make sure that WLAN is activated on the mobile device.
- Restart the app.
- Disconnect the power supply for the ‘ekey uno’ and connect it again.
Why is there no KEY CARD with QR code included with my ‘ekey uno’?
The KEY CARD with QR code is included with every ‘ekey uno fingerprint scanner’ manufactured on or after 06/16/2021.
If you purchased your device earlier, tap on “I do not have a QR code” and follow the instructions in the ‘ekey uno app’.
Where can I find help if I have problems with the ‘Nuki Smart Lock’?
Nuki Support
What are the prerequisites for an ‘eqiva BLUETOOTH® Smart Lock’?
- A door that opens inward with a handle or knob*.
- A suitable locking cylinder that protrudes 8 to 15 mm on the inside of the door.**
- A smooth-running lock or bolt.
- A suitable mobile device (support from iOS 8.3, Android 4.4, and Windows 8.1).
Tip: We recommend locking cylinders with an emergency and danger function (also known as a priority function). This means that the lock can be unlocked, locked, or opened from the outside with a key if necessary.
*If the door opens outward, the distance between the locking cylinder and the door frame must be greater than 30 mm.
Which locking cylinders are suitable for an ‘eqiva BLUETOOTH® Smart Lock’?
- Double Euro profile cylinder
- Swiss locking cylinder (mounting plate not included in the scope of delivery)
What options are there if the locking cylinder does not protrude by between 8 and 15 mm?
The following options are available:
- Buy a suitable locking cylinder of the right length.
- Attach or remove the escutcheon or rosette fitting.
Is the latch also pulled when the door is opened?
Yes, as long as the locking cylinder is suitable for this.
Can I also mount the ‘eqiva BLUETOOTH® Smart Lock’ in unprotected outdoor areas?
No, the ‘eqiva BLUETOOTH® Smart Lock’ is only intended for indoor use.
Is the ‘Eqiva Lock’ app required for the setup?
Yes, the ‘Eqiva Lock’ app is required to:
- Set operation modes (“Normal mode”, “Automatic closing”, and “Permanent closing”),
-
Carry out updates for the ‘eqiva BLUETOOTH® Smart Lock’ firmware,
- Define the direction of rotation,
- Define the required number of turns required to lock the door.
All other functions are managed through the ‘ekey uno app’.
How do I know when the battery charge is low?
- The LED indicator will light up orange once after the door is opened or closed.
- A short acoustic signal will sound several times after the door is opened or closed.
- The ‘Eqiva Lock’ app will report a fault.
How far apart may the ‘eqiva BLUETOOTH® Smart Lock’ and the ‘ekey uno’ fingerprint scanner be from one another?
The wireless range in the open is 10 m.
Depending on the building structure, a test must be carried out before mounting to see whether the wireless signal is sufficient.
How can I operate the ‘eqiva BLUETOOTH® Smart Lock’ without a fingerprint scanner and mobile device?
Using the handwheel from the inside, using functional buttons on the door lock actuator, and with a key from the outside.
How can I change the direction of rotation if the ‘eqiva BLUETOOTH® Smart Lock’ turns the wrong way?
The direction of rotation can be set in the ‘Eqiva Lock’ app.
How loud is the ‘eqiva BLUETOOTH® Smart Lock’?
The exact noise level depends on several factors, such as the device’s surroundings once installed and how smoothly the lock cylinder can turn.
The perceived volume cannot be specified, since this is subjective.
How many ‘ekey uno’ fingerprint scanners can be managed in the ‘ekey uno app’?
The number of ‘ekey uno’ fingerprint scanners is limited by the storage space on your mobile device. The ‘ekey uno app’ does not have any restrictions.
Why can I not activate “Log in automatically.”?
The ‘ekey uno app’ checks the security of your mobile device automatically in the background. If it is not secure enough, “Log in automatically.” cannot be activated.
You can increase the security of your mobile device by setting a code to unlock your home screen, for example.
How many users can I store?
Up to 20 users can be stored.
10 fingers can be stored for each user.
Where can I find information about my device in the ‘ekey uno app’?
Android:
iOS:
Where can I find information about the users in the ‘ekey uno app’?
Tap on “+” in the bottom-right (Android) or top-right (iOS) to create a new user.
Android:
iOS:
Where can I find information about user groups in the ‘ekey uno app’?
Tap on “+” in the bottom-right (Android) or top-right (iOS) to create a new group.
You can define the time slot for access here.
Android:
iOS:
How do I store a new finger?
- Create a new user or select a user that has already been saved.
- Tap on “Stored fingers”.
- Tap on “+” in the top-right.
- Follow the instructions.
Note: The system enables a maximum of 200 fingerprints or 20 users to be stored.
How can I delete individual fingers from a user?
- Select an already stored user.
- Tap on “Stored fingers”.
- Select the finger that you would like to delete.
- Tap on “Delete finger”.
How do I delete a user?
- Tap on the “User” symbol at the bottom.
- Select the user you want to delete.
- Tap on “Edit…”.
- Tap on “Delete user”.
How do I create a new user or administrator?
- Tap on the “User” symbol at the bottom.
- Tap on “+” in the bottom-right (Android) or top-right (iOS).
- Follow the instructions.
Android:
iOS:
How do I reset the ‘ekey uno’ to the default settings?
When you reset the ‘ekey uno’ to the default settings, all authorizations are permanently deleted and the system settings are reset to their defaults. Your ‘ekey uno’ will then revert to the condition in which it was delivered to you.
You can reset the ‘ekey uno’ to the default settings in two different ways.
With the ‘ekey uno app’
-
Connect your mobile device to the ‘ekey uno’ via WLAN.
-
Open the ‘ekey uno app’.
-
Tap on the “Device” symbol at the bottom.
-
Tap on “Settings”.
-
Tap on “Reset to default settings”.
-
Place an administrator finger on the sensor until the light ring begins to flash.
-
Tap the sensor repeatedly until all light segments are turned off in order to reset the network settings.
-
Tap the sensor repeatedly until all light segments are turned off a second time in order to completely reset the ‘ekey uno’.You can now reactivate the system if you wish:
Where can I find the log data?
- Tap on the “Home” or “More” symbol at the bottom.
- Tap on “Access logs”.
Android:
iOS:
How do I create time slots for users?
- Tap on the “Group” symbol.
- Create a new user group or select an existing group.
- Tap on “User”.
- Tap on “Add time slot”.
How do I connect the ‘ekey uno’ to the door lock actuator?
-
Launch the ‘ekey uno app’.
- Tap on the “Device” symbol at the bottom.
- Tap on “Connection”.
- Tap on “COUPLE DOOR LOCK ACTUATOR”.
- Follow the instructions.
Android:
iOS:
The user manual for the ‘eqiva BLUETOOTH® Smart Lock’ can be found here(pdf).
You can find support for connection issues with the ‘Nuki Smart Lock’ here.
Where can I find an overview of my devices?
You will always be shown a device overview when you launch the ‘ekey uno app’. This shows all devices to which you have ever connected via WLAN.
You can also reach the device overview by tapping on the “More” symbol in the ‘ekey uno app’ and then tapping on “Change ekey device”.
Use “Couple with new device” to connect to a completely new device.
Use “Connect to existing device” to connect to a device that has already been connected to another mobile device, but not to yours.
Android:
iOS:
How do I delete an ekey device from the device overview?
- Select the device you want to delete in the device overview.
- Tap on the device for at least three seconds.
- Select “Delete”.
The settings and data for the deleted device are retained. The device is only removed from the list. You can add the device again with “Connect to existing device”.
Android:
iOS:
Why doesn’t the connection to my ‘ekey uno’ work when I select “CONNECT TO EXISTING DEVICE”?
The “CONNECT TO EXISTING DEVICE” function is only intended for mobile devices that have not yet activated an ‘ekey uno’ on the start window.
If you can see the “START” button, connect to the ‘ekey uno’ via “START” or delete the ‘ekey uno’ from your ‘ekey uno app’.
How do I delete an ekey device from the device overview?
Then continue with “CONNECT TO EXISTING DEVICE”.
What do I need to consider when it comes to the ‘ekey uno’s power supply?
Risk of electrocution:
The ‘ekey uno’ is operated with Safety Extra Low Voltage (SELV). Only use power supplies rated protection class 2 with safety approval according to EN 60950-1.
Failure to do so will create a risk of fatal electrocution.
Only certified electricians are authorized to carry out electrical installation work on mains systems.
Property damage in the event of incorrect mounting and wiring:
The system devices are operated using electricity.
They could be destroyed if they are mounted and wired incorrectly.
Mount and wire the system devices correctly before connecting the power.
Mount and wire the system devices in line with the “Quick Start Guide” included with the product.
Complete safety information can be found here (pdf).
How can I secure my ‘ekey uno’ against tampering?
You can fix the rechargeable battery to the ‘ekey uno’ using the safety screw supplied.
What do I need to consider when I mount and wire the device?
Mount and wire the system devices in line with the “Quick Start Guide” included with the product.
Where is the best place to mount the ‘ekey uno’?
You can mount the ‘ekey uno’ practically anywhere with the screws supplied.
Protect the device from extreme weather conditions (strong sunlight, rain, hail, etc.). This will prolong its service life.
Mount the ‘ekey uno’ in the immediate vicinity of the door lock actuator. According to the BLUETOOTH® technology standard, the typical range is 10 m. However, depending on the installation situation, this may be lower – in some cases, it is around just 1 m.
Thick metal doors can have a negative impact on the connection quality.
How do I mount my ‘ekey uno’?
You can find a detailed description of the mounting process in the Quick Start Guide supplied with the ‘ekey uno’.
How can I convert the rechargeable battery-powered wireless fingerprint scanner into a wireless fingerprint scanner?
Why can’t I connect to the ‘ekey uno’ using the “Start” button?
The “Start” button is displayed if you have already started up an ‘ekey uno’ with the ‘ekey uno app’. The registration is carried out automatically via the “Start” button.
If you have reset the device, delete the ‘ekey uno’ in your app and perform the activation again. How do I delete an ekey device from the device overview?
- 2.
If you have received a replacement device, delete the ‘ekey uno’ in your app and reactivate it. How do I delete an ekey device from the device overview?
- 2.
If you are using several ‘ekey uno’ devices, make sure that you have selected the correct device.
Why is my ‘ekey uno’ not responding when I place a finger on the sensor?
First of all, check the following:
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Is the rechargeable battery charged and operational, or is the power supply properly connected?
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Is the sensor surface clean?
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Have you touched the activation sensor?
If these requirements are fulfilled, and your ‘ekey uno’ still does not respond, contact our support team at https://www.ekey.net/en/support-ticket.
Why is the ‘ekey uno’ so hot?
The surface of the ‘ekey uno’ can heat up considerably in the sunlight. Try to mount it in a location that is as sheltered as possible.
The ‘ekey uno’ has been found but it is not possible to connect to the fingerprint scanner.
If it is not possible to connect to the fingerprint scanner, there could be a connection problem between your mobile device and the fingerprint scanner.
To start with, rule out the most common causes of this problem:
-
The ‘ekey uno’ has a weak WLAN signal
- The WLAN password was entered incorrectly
- Your mobile device is not supported (support from iOS 12.0, Android 7.0)
If you still cannot connect to the ‘ekey uno’, proceed as follows:
-
Restart your mobile device and then reconnect via the ‘ekey uno app’.
If your ‘ekey uno’ still does not respond, contact our support team at https://www.ekey.net/en/support-ticket/.
The connection between the mobile device and the ‘ekey uno’ is constantly being interrupted.
- Ensure that you have activated the WLAN connection in the settings for your mobile device and that you are connected to the ekey device.
- Make sure that you are within the range of the device.
- Make sure that the rechargeable battery for your ekey device is charged.
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Make sure that the setting for automatically toggling to mobile data is deactivated (name varies depending on manufacturer of the mobile device; see below).
- Apple – Wi-Fi Assist (under Settings > Mobile Data)
- Samsung – Smart network switch (under Settings > Connections > Wi-Fi > Advanced)
- Huawei – Wi-Fi+ (under Settings > Wireless & networks > Wi-Fi)
- LG – Switch to mobile data (under Settings > Networks > Wi-Fi > Advanced)
- HTC – Auto-switch to mobile network (under Settings > Wi-Fi > Advanced)
Why is my ‘ekey uno’ not displayed in the WLAN settings?
To start with, rule out the most common causes of this problem:
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The app mode on the ‘ekey uno’ is not activated.
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The ‘ekey uno’ is outside the range of the WLAN signal.
If the ‘ekey uno’ is still not displayed in the WLAN settings, you have the option of resetting the network settings on the ‘ekey uno’.
Why is my finger too dry or too cold?
The fingerprint scanner only works correctly and reliably with the papillary lines of the front phalanx. In the case of very dry or cold fingers, these papillary lines cannot be detected sufficiently.
Try the following:
-
You can warm a cold finger by rubbing it.
-
If your hands are dry, it often helps to run your finger over your forehead.
- If possible, use another finger.
Why is my finger too wet?
The fingerprint scanner only works correctly and reliably with the papillary lines of the front phalanx. If your finger or the sensor is too wet, these papillary lines cannot be detected sufficiently.
Try the following:
-
Dry your finger.
- Dry the sensor of the fingerprint scanner with a non-abrasive cloth.
Why can I not store a certain finger?
Each person will have fingers that are more or less suitable. Due to its size, the little finger is usually not ideal. Larger grazes and injuries can also cause problems.
Some people have finger grooves that are too flat for genetic reasons or due to abrasion. These fingers do not provide a usable image and can therefore not be stored.
Why is my finger not recognized?
Make sure that you have placed your finger correctly.
In some cases, the state of the finger itself can lead to lack of recognition. The fingerprint scanner only works correctly and reliably with the papillary lines of the front phalanx. If your finger is very dry, wet, or cold, these papillary lines cannot be detected sufficiently.
If your finger is very dry:
- If your hands are dry, it often helps to run your finger over your forehead.
If your finger or the sensor is wet:
- Dry your finger.
- Dry the sensor of the fingerprint scanner with a non-abrasive cloth.
If your finger is cold:
- You can warm a cold finger by rubbing it.
Should the problem persist: if possible, use another finger. Otherwise, contact our support team at https://www.ekey.net/en/support-ticket/
What do the various LED signals mean?
The ‘ekey uno’ can display different operation modes and errors with its 4 LEDs. Different light colors, configurations, and types are used for this.
Initial activation
Flashing blue
Connect with mobile device
If the upper left LED segment is flashing blue, the ‘ekey uno fingerprint scanner’ is ready to be connected with a mobile device during the initial activation process.
Illuminated/flashing blue
Connected with mobile device (initial activation)
If the upper left LED segment is illuminated blue and the upper right LED segment is flashing blue, the connection between the ‘ekey uno fingerprint scanner’ and the mobile device during the initial activation process was established successfully.
Illuminated/flashing blue
Set up network and administrator settings
If the upper left LED segments are illuminated blue and the lower right LED segment is flashing blue, the network and administrator settings can be set up in the ‘ekey uno app’.
Illuminated blue
Store administrator finger
If the lower right LED segment is illuminated blue, the ‘ekey uno fingerprint scanner’ is ready to store the administrator finger.
Administrator finger: The administrator finger is one of the fingers used in the initial activation process. Other users can be assigned administrator privileges after the initial activation process.
Illuminated blue
Initial activation completed successfully
If all LED segments briefly light up blue, the initial activation process is complete.
Settings
Pulsing blue
Update
If all LED segments are pulsing blue, an update is underway.
Illuminated blue
Store finger
If the lower right LED segment is illuminated blue, the ‘ekey uno fingerprint scanner’ is ready to store a finger.
Connections
Illuminated blue
Connected with mobile device
If the upper right LED segment is illuminated blue, the ‘ekey uno fingerprint scanner’ is connected with a mobile device. The app mode must be started to accomplish this.
When door lock actuator is active
Illuminated green
Opening process
If all LED segments are illuminated green, the opening process is underway.
Illuminated yellow in clockwise sequence
Closing process
If all LED segments illuminate in yellow one after the other in a clockwise sequence, the closing process is underway.
Error messages and access denials
Flashing red
No connection to the door lock actuator
If the upper left LED segment is flashing red, the ‘ekey uno fingerprint scanner’ is not connected to the door lock actuator. Proceed as follows:
- Check the distance between the ‘ekey uno fingerprint scanner’ and the door lock actuator.
- Change the batteries for the door lock actuator if necessary.
- Disconnect all other connections to the door lock actuator. Only one device can be connected to the door lock actuator at any given time.
Flashing red
Critical battery level
If the upper left and lower right LED segments are flashing red, the battery level is critical (approx. 20%). Make sure that the rechargeable battery is at room temperature and charge it.
Illuminated red/blue
Error while storing finger
If the lower left LED segment is illuminated red and the lower right LED is illuminated blue, there has been an error while storing a finger. Proceed as follows:
- Place a finger on the sensor again/correctly.
- Clean the sensor.
- Dry the sensor, if wet.
- Check the sensor for damage.
Illuminated green/red
No access: time slot rejected/disabled user
If the upper LED segments are illuminated green and the lower LED segments illuminated red, access was denied because a user attempted to gain access outside of the assigned time slot. The user might also be disabled.
Disabled user: A user was added in the ‘ekey uno app’ and his/her fingers were stored. However, the user was set from “activeted” to “disabled” and therefore is not authorized to lock or unlock the door.
Flashing red
System error
If all LED segments repeatedly flash red, a system error has been identified. Proceed as follows:
- Reset the ‘ekey uno fingerprint scanner’ to default settings.
- Perform a firmware update if possible.
- If the error was not resolved through the steps above, get in touch with our support team or with your specialized retailer.
Illuminated red
No authorization
If all LED segments illuminate red after finger placement, the finger in question is not authorized to lock or unlock the door. Keep in mind that the finger must be placed correctly to be recognized.
Pulsing red
Security lock: 10 failed access attempts
If all LED segments pulse red, the security lock has been activated as a result of 10 failed access attempts.
Proceed as follows:
- Wait 3 minutes.
- Place an administrator finger on the sensor.
Administrator finger: The administrator finger is one of the fingers used in the initial activation process. Other users can be assigned administrator privileges after the initial activation process.
Reset
Flashing blue
Ready to reset the network settings
If all LED segments flash blue, the ‘ekey uno fingerprint scanner’ is ready for the network settings reset. After repeated tapping on the sensor surface, the LED segments are turned off one after the other (counterclockwise from the bottom left). Once the last LED segment is turned off, all network settings are deleted. Afterwards you come to the mode “Reset to default settings”.
Illuminated light blue
Ready to reset to default settings
If all LED segments illuminate light blue, the device is ready for the reset to default settings. After repeated tapping on the sensor surface, the LED segments are turned off one after the other (counterclockwise from the bottom left). Once the last LED segment is turned off, all settings, users and fingers are deleted.
Helpful tips for use
An ergonomically correct use of the ‘ekey uno fingerprint scanner’ is only possible at the correct mounting height (at least 110 cm). The correct mounting position facilitates placing the finger and thereby improves recognition. In general, your finger can only be recognized if it is placed correctly and the activation sensor is touched. Always store one finger from each hand, so that you can use the fingerprint scanner comfortably with either hand and to prepare for the possibility of hand injuries.The growth of children’s fingers (5 years and older) is recognized automatically. You can find more information on the ‘ekey uno fingerprint scanner’ at www.ekey-uno.net. Our YouTube tutorials show how to use the fingerprint scanner correctly. You can find answers to the most common questions about the ‘ekey uno fingerprint scanner’ in our FAQ area.
Why can’t I connect to the ‘ekey uno’ after changing the WLAN password?
The smartphone automatically stores the WLAN password of devices in the WLAN settings. With some smartphone models it may happen that the password cannot be overwritten via the ‘ekey uno app’.
- Delete or ignore the ‘ekey uno’ WLAN in your smartphone’s settings.
- Reconnect to your ‘ekey uno’ using your smartphone’s WLAN settings and then enter the WLAN password.
What does the error message “Function failed” mean?
The error message “Function failed” occurs when there are problems with assigning authorization to the mobile device. Either the operating system or the ‘ekey uno app’ cannot query or save the WLAN password.
Please follow the steps below to solve the problem.
- Navigate to the “Settings” menu on your mobile device.
- Select the WLAN network of the ‘ekey uno’.
- Remove the WLAN network from ‘ekey uno’.
- Connect to your ‘ekey uno’ via the ‘ekey uno app’. Do not connect via the WLAN settings of the mobile device.
Why is it not possible to update my ‘ekey uno’ or send a problem report?
You need access to mobile data in order to update your ‘ekey uno’ or to send a problem report.
Activate access to your mobile data for the ‘ekey uno app’ in the “Settings” menu of your mobile device.
Why doesn’t the connection to my ‘ekey uno’ work when I select “CONNECT TO EXISTING DEVICE”?
The “CONNECT TO EXISTING DEVICE” function is only intended for mobile devices that have not yet activated an ‘ekey uno’ on the start window.
If you can see the “START” button, connect to the ‘ekey uno’ via “START” or delete the ‘ekey uno’ from your ‘ekey uno app’.
How do I delete an ekey device from the device overview?
Then continue with “CONNECT TO EXISTING DEVICE”.
How do I clean my ‘ekey uno’?
The ‘ekey uno’ is basically maintenance-free.
Clean the sensor surface of the fingerprint scanner and the fingerprint scanner itself with a damp (not wet) non-abrasive cloth. Q-tips, microfiber cloths, and glasses-cleaning cloths are suitable for this purpose. Materials containing cotton, paper towels, tissues, kitchen sponges, damp dish towels, and kitchen roll are not suitable. Use clean water without adding detergent. Treat the sensor surface with care.
In case it is necessary to disinfect the entire fingerprint scanner including the sensor, you can use aqueous, alcohol-based cleaning agents. However, these should be able to dry quickly in the sensor area. The paint on the fingerprint scanner is very resistant to conventional cleaning and disinfection agents which are left to sit for less than 10 minutes.
How can I update the ‘ekey uno’ firmware?
You can update the ‘ekey uno’ via your mobile device.
You can also find the update info in the ‘ekey uno app’ under “Settings”.
Android:
iOS:
Why do I need to update my ekey device?
The firmware update will give you the latest software, increased security, additional functionalities, and various improvements.
What’s new?
‘ekey uno app’
- Revised activation
- Improved connection establishment to existing devices
- Support of the KEY CARD (fingerprint scanners manufactured on or after 06/19/21)
- New languages (Spanish, Dutch, Polish)
‘ekey uno fingerprint scanner’
- Encrypted WLAN with KEY CARD (fingerprint scanners manufactured on or after 06/19/21)
- General improvements and minor bug fixes
(As of July 15, 2021)
Why is it not possible to update my ‘ekey uno’ or send a problem report?
You need access to mobile data in order to update your ‘ekey uno’ or to send a problem report.
Activate access to your mobile data for the ‘ekey uno app’ in the “Settings” menu of your mobile device.
How should I dispose of the rechargeable battery for the ‘ekey uno’ fingerprint scanner?
-
If the rechargeable battery is not damaged, you can return it to ekey biometric systems GmbH. A maximum of two ‘ekey uno’ devices may be sent in each shipping box. If this number is exceeded, a hazardous goods sticker must be attached to the packaging. You can find more about this in the safety information.
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If the rechargeable battery is damaged, it must be handed over to a disposal point. You can find more about this in the safety information.
How often do I need to charge the rechargeable battery?
The rechargeable battery needs to be charged approx. every 6 months.
High temperature fluctuations cause a loss of energy in the battery and can therefore have a negative effect on the function of your fingerprint scanner.
Wait until the rechargeable battery has reached room temperature again before charging it.
How can I recognize whether the rechargeable battery is damaged?
Leaking liquid, deformation, damage to the battery housing, or excessive heat are all signs that the rechargeable battery is damaged.
In this case, remove the defective battery immediately and dispose of it correctly.
Do not send the defective rechargeable battery back to ekey biometric systems GmbH under any circumstances.
Why does the rechargeable battery get warm while it is charging?
If the battery feels pleasantly warm to the touch, this is normal. However, if the rechargeable battery is warmer than this, remove it immediately – there is a risk of fire!
How can I recognize that the rechargeable battery status is critical?
You need to charge the rechargeable battery when the top-left and bottom-right signaling segments light up red.
Wait until the rechargeable battery has reached room temperature again before charging it.